社會福利領域運用志願服務者提供服務，已經有很長的一段歷史，各種不同型態的志願服務工作往往扮演社會功能維繫的角色，儘管歷經了世代的轉變，人們對於群己關係互賴依存的需求依然不曾改變。而在政經結構急劇變遷的今日，志工及志願服務組織甚至更成為維繫人與人、地區與地區、乃至政府與民間關係的重要機制。
本研究主要在探討：1、志工對於影響我國地方政府推動志願服務團隊之重要面向及其各構面的評價程度情形。2、探討志工對於地方政府推動志願服務團隊績效的評價程度情形。3、志工的性別、年齡、婚姻狀況、教育程度、職業、宗教信仰、是否參加過志願服務團隊、目前是否同時參加其他的志願服務團隊及參加志願服務的工作時間等個人基本屬性資料，是否會影響我國地方政府推動志願服務團隊之各重要面向及績效的評價程度差異情形之產生？4、影響我國地方政府推動志願服務團隊之重要面向與其績效的關聯性如何？5、影響我國地方政府推動志願服務團隊之各重要面向對績效預測的程度如何？
本研究係以新竹市社會福利志願服務團隊為研究對象，運用問卷調查法等進行實證研究。從實證分析中，本研究發現志工對影響地方政府推動志願服務團隊之重要面向中之志工的人力資源管理活動及相關配套措施的評價程度較高，而對於志工管理制度及經費補助之評價程度則較低。一般而言，對影響地方政府推動志願服務團隊各重要面向及績效的評價程度上，女性高於男性，中高年齡者高於低年齡者，中等學歷者高於高學歷者，已婚者高於未婚者，參加過志願服務團隊者高於未參加過志願服務團隊者，服務年資深者高於服務年資淺者。另影響地方政府推動志願服務團隊之重要面向及其四個構面均與服務品質、與志願服務團隊互動程度、資源運用的程度、目標達成的程度及績效均有顯著相關存在。再者，對於績效的預測方面，一般而言，以相關配套措施的預測力最佳，經費補助次之。
基於前述的研究發現，為了因應未來志願服務工作的發展，地方政府在推動志願服務團隊工作上政策面應朝向制度明確化、管理合理化、和服務品質化三個方向來發展；另外要加強政府與志願服務團隊的互動關係。而地方政府在推動志願服務工作上所扮演的角色功能與工作重點，則應著重在輔導、資助、監督、諮詢、考核志願服務團隊，以確立各團隊能 依照服務宗旨及能力來提供服務，並透過經費補助、活動補助和培訓志願服務規劃與志工管理人才等方式，來引導與監督志願服務朝有品質的方向發展，以協助推動志願服務工作。 / The field of social welfare has already used volunteers for a very long time. Often all the different types of voluntary service work play the role of holding society together throughout generations of change. Just like in the past, people of today still require groups for mutual reliance and dependence. With the rapid changes occurring within today's political and economic structures, volunteers and voluntary service organizations hold people and districts together to an even greater extent, and so represent an important mechanism in the area of relations between the government and the people.
The main points of the research are as follows:
1. Evaluate the extent to which volunteers are able to effect the important aspects and every dimension of our local government promoted voluntary service groups.
2. Inquire into the volunteers' appraisal level of local government promoted voluntary service group achievements.
3. The elicitation of the volunteers' sex, age, marital status, education level, profession, religion. Whether the volunteer has taken part in previous voluntary work. Whether the volunteer is also taking part in other voluntary work, and the amount of time the volunteer is donating to the work. All the above information will be collected for each individual. We hope to see if this information effects how different people evaluate the important aspects and achievements of our local government promoted voluntary service groups.
4. What is the connection effecting the important aspects and achievements of the local government promoted voluntary groups?
5. To what extent do achievement forecasts effect the important aspects of our local government promoted voluntary service groups?
The objects of this research are social welfare voluntary service groups in Hsinchu City. An investigative questionnaire is used to carry out actual evidence research. From an analysis of this actual evidence research, it was discovered that volunteers, in relation to our local government promoted voluntary teams, evaluated human resource management activities and related complementary procedures to be comparatively more important than the volunteer system of management and subsidies. Generally speaking, when considering the extent to which the volunteers effected the important aspects and achievements of the local government promoted voluntary service groups, the following conclusions were drawn:
- Women were more effective than men.
- Middle-aged and senior-aged people were more effective than younger people.
- Those educated to a high school level were more effective than those educated to a college level.
- Those married were more effective than unmarried volunteers.
- Those who had previously taken part in voluntary work were more effective than those who had not.
- Those who had volunteered for many years were more effective than those who were new to volunteering.
A related existence was displayed between the important aspects of local government promoted voluntary service groups and the following four dimensions:
- Service quality
- The extent to which voluntary service groups interacted.
- The extent to which resources were used.
- The extent to which the goals were achieved.
Furthermore, concerning the aspect of forecasting achievements, generally speaking, the best forecasts come from related complementary procedures. The next best involve subsidies.
Based on the above research discoveries, in order to lead to the development of voluntary service work in the future, the government when promoting voluntary service group work, should develop policy in the areas of system clarification, management rationalization and service qualification. In addition it is necessary to strengthen the relationship between government and voluntary service groups. Local government in order to assist in the promotion of voluntary service work should play the role of and emphasize coaching, provision of financial aid, supervision, consultation and examination. Furthermore, based on the service purpose and abilities of every group, the government should establish the provision of service. This can be done with the aid of subsidies and activity subsidies and through voluntary service training schemes and volunteer management personnel who can guide and supervise the development of quality voluntary services.
| Identifer | oai:union.ndltd.org:CHENGCHI/A2002001301 |
| Creators | 張偉賢, Chang, Wei-Hsien |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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