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A study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence.

Study of the critical factors for TQM implementation throughout the years, and
longitudinal analysis of secondary quality winners of prestigious awards such as the
Malcolm Baldrige National Quality Award (MBNQA), is important. The longitudinal
analysis in this research will enable verification that there are generic critical factors
(CFs) for TQM implementation and generic critical areas of measurement (CAM) that if
implemented fully and successfully will deliver excellence. Also, it will enable
verification that these generic CFs help to ensure sustainable performance and this could
help in answering how excellent organisations sustain their performance constantly.
By studying what excellent organisations measure and what they place emphasis on
throughout the year, the study will document measurements that have been used to
sustain excellence and will consider empirically how these have led to tangible results
over a period of twenty years; the study will examine MBNQA winners from 1988 until
2008. Finally, an excellence maturity assessment tool ¿assessment software¿ was
developed as result of examining winning case studies over a long period of time, lists
of critical factors of implementation (CFI) and critical areas of measurement (CAM)
were extracted and used accompanied by the EFQM Excellence Model, and Zairi¿s two
model ¿Index of Excellence¿ and ¿Ladder of Excellence¿. This formed the basis of the
assessment tool developed; companies through this will be able to understand their level
of excellence implementation and their position compared to world class organisations. / Government of Saudi Arabia represented by the Ministry of Higher Education
Date January 2009
CreatorsNasseef, Mohammed A.
ContributorsZairi, Mohamed, Kamala, Mumtaz A.
PublisherUniversity of Bradford, School of Informatics/School of Management
Source SetsBradford Scholars
Detected LanguageEnglish
TypeThesis, doctoral, PhD
Rights<a rel="license" href=""><img alt="Creative Commons License" style="border-width:0" src="" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="">Creative Commons Licence</a>.

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