台灣高鐡從2007年1月開始營運至今，直接的改變了部份台灣人的生活型態，城市與城市之間的距離拉近後，除了縮短了台灣各地城鄉之間的距離，也拉近了人與人之間緊密程度。而高鐡將美學品味元素，注入於營運的每個細節裡，這些改變，也是台灣交通運輸產業過去所未曾經營的模式，台灣高鐡，似乎也開啟了台灣旅客在交通生活美學的第一步。一日生活圈以及交通生活美學的改變，也形塑了特定旅客族群的特殊生活風格，形成了特殊的高鐡生活文化。而企業要如何運用旅客所形成的生活文化，進一步進行企業價值提升，值得探討。
「生活風格是現代人與消費文化互動所形成的具體生活形式，而生活美學則是現代人在與消費文化互動時所追求的生活體驗。」（劉維公2004）。這裡所指的生活風格，即是指台灣民眾在搭乘台灣高鐡後，與高鐡的消費文化互動所產生的具體生活形式。
本研究針對二十四位旅客進行深度訪談後，透過社會學的生活風格觀點，將旅客區分為四大族群：城市遷移族、悠閒出差族、輕鬆出遊族、快樂返鄉族四大族群。再依據四大族群的特色，進行默哈勒德•奇布所提出的提高附加價值的行銷策略的三階段的思考的演練：(棉花糖行銷學Morald Chibout 2008)
(一)、找出自己的附加價值。
(二)、區隔出自己與眾不同之處。
(三)、如何轉變成顧客利益。
透過策略三階段思考的演練，將提供台灣高鐡如何針對旅客生活風格族群，進行企業價值提升的研究建議。 / From Janaury 2007, THSRC (Taiwan high speed rail company.) started their business and change some people’s life in Taiwan. The distances between the cities in Taiwan have already changed, and people have a closer relationship after THSRC started their business.
THSRC add some esthetic elements in their service operation, this kind of business operation model, which is never utilized in the transportation industry in Taiwan. THSRC teaches passengers how to have life aesthetics of their transportation. THSRC also develops a special transportation culture to the passengers in Taiwan. However, how a company utilizes the segementation strategy through the passengers’ specific lifestyles, then delevope a value up strage to the business? It is a very interesting topic to study.
「The Lifestyles is the meaning that when the people interact with the expense culture , it will be gernerated some specific life style. The life aesthetics is the meaning that when the people interact with the expense culture, they will try to have some aesthetics experience of their life. 」 (Liu Weigong , 2004 , The lifestyle of society ). From the definition of lifestyle, it can be refer that when passengers travelling by heigh speed rail in Taiwn, they interact with the expense culture of the company, and gernerate some specific life style.
This study use the qualitative reseach and do the in-depth interview with 24 passengers , and from the point of view of the lifestyle theory in sociology, grouping the passengers into four group: The urban migration travellers、The leisurely business travellers、The relaxed travellers、The joyfully returned village travelers.
In accordance with the marketing value up strategy from Morald Chibout, try to do the theory of the vaule up strategy of three stages by the four travellers ‘s specific lifestyle: (Morald Chibout 2008)
1. Dig out the company’s value added.
2. Differentiate the company’s unique selling point.
3. Convert into customers’benefit.
Under the theory of the three stages of vaule up strategy, this study will provide THSRC the proposition of how to use the passengers’specific lifestyle to do a value up strategy for a company.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0096380009 |
| Creators | 鄭慧雯, Cheng, Hui Wen |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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