隨著資訊通訊技術的快速發展，Internet已成為全世界最重要的資料乘載工具，以IP為基礎的多媒體通訊架構，逐漸取代傳統電話的溝通模式，成為企業快速佈署與協同運作的最佳選擇。透過整合通訊系統（Unified Communications, UC）的導入，企業可以將網路電話、視訊會議、電子郵件、即時通訊與行動裝置等通訊系統整合在同一個平台上，以大幅提升企業協同運能力，並有效的提升企業運作效率。
現今企業內部充斥著各種溝通工具，從傳統的電話、傳真到Internet興起後的MSN與Skype，這些工具廣泛的運用在商務運行中，其目的皆為了增加溝通效率並節省溝通成本，但這些雜亂無章的溝通方式若未能有效整合，將衍生許多資訊安全與系統相容性問題。
UC的觀念已在許多國際大型企業中獲得驗證，而台灣這個充滿創造力的科技島，在資通訊運用的腳步必須與世界接軌，妥善運用自身優勢，以確保在這波國際化浪潮中，持續保持競爭優勢。本研究經由個案訪談大型銀行業、電子製造業與顧問服務業，以科技接受模型為架構，分別探討個人、組織、技術、任務與環境等五大構面所組成的外部變數，對於UC系統採用之有用與易用認知影響，找出影響企業採用整合通訊系統的相關因素，以做為未來企業在採用整合通訊系統時之參考。
關鍵字：Unified Communications，UC，IP Phone，整合通訊系統，TAM，科技接受模型，VoIP，網路電話 / Along with the fast development of the information technology technique, combined with the adoption of Internet that made the Internet the most important transmission tool for communications, the IP-based multi-media communication framework has gradually replacing the traditional fixed-line telephone systems and has become the optimum option for the enterprises for their business establishments and their organizational synchronization. By applying the Unified Communications (UC), enterprises are able to integrate their IP Telephony, Video Conference, e-mail, Instant Message and Mobile Communication devices into the same platform; as a result, the systematic integration has greatly advanced the level of synchronization and improved the efficiency of the business operation.
The multiple communication equipment being used such as the traditional telephone, fax, MSN and Skype are for the purposes of enhancing the efficiency of communication and reduce costs. However, the information security and compatibility amongst different systems may become problematic if the integration is not being carefully organized.
The adoption of UC was proven to be a success by many international enterprises that has integrated it into their business practices. Therefore, Taiwan, with its good reputation of an island of technology and one who is renowned with its creativity, should keep up to speed with the world in adopting the prevalent information technology. We should keep maintaining our competitive advantage that we have developed over the years.
This Study was conducted through interviews with large bank, electronic product manufacturer and consulting services company. The research was based on the TAM framework to analyze the five aspects of the external variables namely, individual, organization, technique, mission and environment. In addition, this Study intends to seek a result that will provide an enterprise a future reference about the factors that can influence in making a decision on the feasibility and applicability of adopting the Unified Communications.
Key Words: Unified Communications, UC, IP Phone, TAM（Technology Acceptance Model）, VoIP（Voice over Internet Protocol）, IP Telephony
| Identifer | oai:union.ndltd.org:CHENGCHI/G0097932061 |
| Creators | 陳秋正 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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