近年來，企業資源規劃系統（Enterprise Resource Planning system, ERP）已經普遍成為中、大型企業整合企業內部各功能單位與企業資源最受歡迎的工具，中小企業在資金允許情況下也會倒入ERP協助企業管理，然而ERP的導入雖帶來許多企業效益，但也常常伴隨著組織變革、員工抗拒和企業流程衝突等問題與挑戰。
對於資源不足、大多數缺乏專業資訊人員的中小企業來說，ERP的導入更是一大挑戰，中小企業組織不若大企業嚴謹，在營運流程上也不見得有一定規範，因此導入ERP系統時，往往需要從現有流程的檢視開始，故本研究探討企業流程再造在中小企業導入ERP系統的過程中扮演的角色及效益，希冀給予未來有意導入或升級ERP系統的中小企業、協助中小企業導入ERP系統的顧問建議。
本研究以個案研究方式為主，選擇電子零組件組裝業中的台灣製造商為個案公司，經由訪談顧問公司主管及個案公司專案負責人，瞭解個案公司ERP系統導入的原因、導入過程的困難與挑戰以及過程中組織、流程的改變。
本研究主要的研究議題如下：
一、從文獻及案例中，蒐集實證資料驗證ERP系統的導入過程有助進行企業流程再造
二、透過個案公司訪談，蒐集實證資料驗證ERP系統有助於企業成長
三、ERP系統商產品選擇及導入流程對於ERP實施成效的影響 / Enterprise Resource Planning system, ERP, has become the most popular system to integrate information between function units in large and medium-sizes enterprises recently. In order to help management, small and medium enterprises may implement ERP when its business is adequately financed. Though enterprises can gain benefits from implementation of ERP, it still comes along with organization change, employee resistance and conflicts of business processes.
The implementation of ERP may be a big challenge to small and medium enterprises for those who lack of resources or IT expertise. The structure of small and medium enterprises is not as organized as large enterprises, and even do not have a clear standard operation procedure. Therefore, an inspection of current process is needed in the beginning of ERP implementation. This study focuses on the role that implementation of ERP take and the benefits that small and medium enterprises gain from it, hoping to give advises to those who want to implement or upgrade its ERP system and ERP consultants.
It is a case study on Electronic Assembly Company in Taiwan, focusing on the reason of ERP implementation, processes, organization changes and challenges in the implementation of ERP.
The main findings are below:
1. Collating data to prove that the implementation of ERP will help to conduct Business Process Reengineering
2. The implementation of ERP will help business growth
3. The process of ERP implementation will influence the effectiveness of ERP
| Identifer | oai:union.ndltd.org:CHENGCHI/G0102363028 |
| Creators | 呂杰 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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