本研究主要目的在於：
一、 探究學校行政人員是否為高情緒勞務工作者
二、 瞭解情緒勞務構面與行政人員各背景變項的關係
三、 探討情緒勞務構面與工作滿意的關係
四、 分析情緒勞務構面與學校組織文化類型的關係
五、 瞭解學校組織文化類型與工作滿意的關係
最後根據研究結果之分析、討論，提出具體建議，做為教育主管機關、學校領導者、行政人員及未來研究者之參考。
依研究之需要，本研究編製「情緒勞務負擔量表」、「學校組織文化量表」及「工作滿意量表」等三種研究工具。以臺北市公立國民中學行政人員為問卷調查對象。共抽取47所國民中學，705名行政人員為施測樣本。自95年5月12日發出正式問卷705份 ，至95年5月25 日止，共回收問卷537份，可用問卷為518份，問卷回收率為76.2%，可用率為73.5%。最後運用描述性統計、皮爾森積差相關、單因子變異數分析及逐步多元迴歸等方法進行統計分析：
本研究之重要發現如下：
一、 臺北市國民中學行政人員屬於「高」情緒勞務工作者。
二、 國民中學行政人員的「情緒勞務」在性別、擔任職務方面有顯著的差異。
三、 各類型學校組織文化在年齡方面有顯著的差異。
四、 國民中學行政人員的「工作滿意」在年齡、擔任職務、行政年資及學歷方面均有顯著的差異。
五、 國民中學行政人員的「情緒勞務負擔」與「工作滿意」有顯著的正相關。
六、 各類型的學校組織文化與行政人員的「情緒勞務負擔」均有顯著的正相關。
七、 各類型學校組織文化與行政人員的「工作滿意」均有顯著的正相關。
八、 「創造型組織文化」、「科層型組織文化-責任歸屬型」、「支持型組織文化」、「基本的情緒表達」、「表層的情緒控制」與「深層的情緒偽裝」具有預測行政人員「工作滿意」之功能。
關鍵詞：情緒勞務、學校組織文化、工作滿意 / The main purposes of research are:
六、 To see if school administrators are high emotional labor.
七、 To exam the background factors affecting school administrators’ emotional labor.
八、 To investigate the relationship between school administrators’ emotional labor and their job satisfaction.
九、 To analyze the relationship between school administrators’ emotional labor and the school organization culture.
十、 To probe into the relationship between school organization culture and the job satisfaction.
Finally, according to analysis discussion, the concrete suggestion will be proposed to educate the controlling organization, school leaders, administrators and the future researcher.
According to the need of research, it is established three kinds of research tools such as emotional labor questionnaire, school organization culture questionnaire and job satisfaction questionnaire. The survey focuses on Taipei junior high school administrators which extract 47 junior high schools about 705 administrators for the sample. On May 12, 2006 705 official questionnaires were sent out and 537 questionnaires were collected on May 25. There are 518 available questionnaires. The questionnaire returns-ratio is 76.2% and the availability is 73.5%. The date is statistically analyzed by descriptive statistics, Pearson product-moment Correlations, one-way ANOVA and regression analysis.
The important discovery of this research is as follows.
1. The administrators of Taipei junior high school tend to high emotional labor workers.
2. There is significant effect on sex and the post of the duty on Emotional labor of the administrators.
3. There is significant effect on age in all kinds of school organization culture.
4. Job satisfaction of the administrators had significant effect on age, the post of the duty, Administrative period of service, and the degree of education.
5. The job satisfaction of administrators had significant and positive correlation in Emotional labor.
6. The emotional labor of administrators had significant and positive correlation in all kinds of school organization culture.
7. The job satisfaction of administrators had significant positive correlation in all kinds of school organization culture.
8. Innovative organization culture, Bureaucratic organization culture-responsibility, supportive organization culture, basic emotional expresses, surface emotional control and depth emotional camouflage had functioned to forecast administrators’ emotional labor.
| Identifer | oai:union.ndltd.org:CHENGCHI/G0929110221 |
| Creators | 蔣佳良 |
| Publisher | 國立政治大學 |
| Source Sets | National Chengchi University Libraries |
| Language | 中文 |
| Detected Language | English |
| Type | text |
| Rights | Copyright © nccu library on behalf of the copyright holders |
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