As a result of the convergence of online and offline retailers, and due to the notoriously low margins in the retail environment, innovation and technology have become more and more competitive differentiators. The purpose of this cumulative dissertation is to explore consumers’ behavioral reactions towards those technological innovations in brick and mortar retailing. As it is not feasible to consider every available technology in its own right, the focus of this dissertation is limited to the following three recent technologies: mobile payment, electronic shelf labels, and electric vehicle charging stations. By conducting experiments (Paper 1 and Paper 3) and leveraging real transaction data from a retailer (Paper 2), the author was able to formulate and investigate various research hypotheses, including a positive influence of new technology on the willingness to pay (Paper 1), mere revenue effect (Paper 2), and shopping intentions (Paper 3).:1 Introduction
2 Theoretical foundations
3 Purpose and focus of the dissertation
4 Article summary
4.1 Overview of dissertation articles
4.2 Summary of first article
4.3 Summary of second article
4.4 Summary of third article
5 General contributions and implications of this dissertation
6 Limitations and future research
7 Outlook
References
Appendix I: The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay
Appendix II: Behavioral consequences from converging channel capabilities: the effect of mere electronic shelf label presence on store revenue
Appendix III: Recharge while you shop: the impact of free electric vehicle charging on shopping intention and shopping duration
| Identifer | oai:union.ndltd.org:DRESDEN/oai:qucosa:de:qucosa:38102 |
| Date | 03 February 2020 |
| Creators | Boden, Joe |
| Contributors | Maier, Erik, Kirchgeorg, Manfred, HHL Leipzig Graduate School of Management |
| Source Sets | Hochschulschriftenserver (HSSS) der SLUB Dresden |
| Language | English |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, doc-type:doctoralThesis, info:eu-repo/semantics/doctoralThesis, doc-type:Text |
| Rights | info:eu-repo/semantics/openAccess |
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