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Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production

The Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008. / published_or_final_version / Business / Doctoral / Doctor of Philosophy

  1. 10.5353/th_b3979403
  2. b3979403
Date January 2008
CreatorsChan, Wa, Kimmy, 陳華
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Source SetsHong Kong University Theses
Detected LanguageEnglish
RightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works., Creative Commons: Attribution 3.0 Hong Kong License
RelationHKU Theses Online (HKUTO)

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