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Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production

The Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008. / published_or_final_version / Business / Doctoral / Doctor of Philosophy

  1. 10.5353/th_b3979403
  2. b3979403
Identiferoai:union.ndltd.org:HKU/oai:hub.hku.hk:10722/50228
Date January 2008
CreatorsChan, Wa, Kimmy, 陳華
PublisherThe University of Hong Kong (Pokfulam, Hong Kong)
Source SetsHong Kong University Theses
LanguageEnglish
Detected LanguageEnglish
TypePG_Thesis
Sourcehttp://hub.hku.hk/bib/B39794039
RightsThe author retains all proprietary rights, (such as patent rights) and the right to use in future works., Creative Commons: Attribution 3.0 Hong Kong License
RelationHKU Theses Online (HKUTO)

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