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Previous issue date: 2017-12-11 / In an environment with constant and rapid changes and increasing competition, organizations
need to identify ways to be able to face this competition. SESI carried out 67 panels of specialists
that identified 1275 products, comparing to the SESI portfolio, it was verify that of this
total, 36.4% (464) SESI did not offer, 21.5% (274) SESI offer, providing a reflection on the
lack of notion of specialists regarding the SESI portfolio in Occupational Safety and Health and
Health Promotion. This way, the institution can benefit by identifying means of using digital
technologies and existing information within its institutions through the identification of elements
understanding of the dynamics in the dissemination and development of services to meet
the demands of Brazilian industries. It??s proposed to characterize a system for a new relationship
between SESI and customers in the service offering, using the PDCA Cycle methodology
associated with the Design Thinking approach and requirements engineering concepts with the
purpose of improving demand-side service. / Com as constantes e r??pidas mudan??as no ambiente e uma concorr??ncia cada vez maior, as
organiza????es necessitam identificar formas de conseguir enfrentar essa competi????o. O SESI
realizou 67 pain??is de especialistas que identificaram 1275 produtos, comparando ao portf??lio
do SESI, verificou-se que deste total, 36,4% (464) o SESI n??o oferta, 21,5% (274) o SESI
oferta, proporcionando uma reflex??o quanto ?? falta de conhecimento dos especialistas quanto
ao portf??lio do SESI em Seguran??a e Sa??de no Trabalho e Promo????o da Sa??de. Com isso, a
institui????o pode beneficiar-se ao identificar meios de utilizar as tecnologias digitais e as informa????es
existentes dentro das suas institui????es atrav??s da identifica????o de elementos de entendimento
da din??mica na divulga????o e no desenvolvimento de servi??os para o atendimento das
demandas das ind??strias brasileiras. Prop??e-se caracterizar um sistema para nova forma de relacionamento
entre SESI e clientes na oferta de servi??os, utilizando a metodologia do Ciclo
PDCA associado a abordagem do Design Thinking e conceitos da engenharia de requisitos com
intuito de melhoria do atendimento a demanda.
| Identifer | oai:union.ndltd.org:IBICT/oai:bdtd.ucb.br:tede/2401 |
| Date | 11 December 2017 |
| Creators | Taho, Thiago Yhudi |
| Contributors | Guadagnin, Renato da Veiga |
| Publisher | Universidade Cat??lica de Bras??lia, Programa Strictu Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o, UCB, Brasil, Escola de Educa????o, Tecnologia e Comunica????o |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da UCB, instname:Universidade Católica de Brasília, instacron:UCB |
| Rights | info:eu-repo/semantics/openAccess |
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