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Previous issue date: 2017-08-11 / Esta pesquisa teve como objetivo identificar de que maneira acontece a interlocu??o entre o
curso de gradua??o em Engenharia de Produ??o da Universidade Federal do Rio Grande do
Norte - UFRN e os seus egressos, para o planejamento de atividades de educa??o continuada.
A pesquisa, caracterizada como um estudo de caso, de abordagem mista, adotou o m?todo
quadripolar, o qual ? recomendado para investiga??es cient?ficas na ?rea das Ci?ncias Sociais
Aplicadas. No tocante a revis?o bibliogr?fica, considerou-se conceitos como gest?o e
media??o da informa??o e as v?rias vertentes da educa??o continuada, al?m de autores que
estudaram a import?ncia do relacionamento com os egressos para as Institui??es de Ensino
Superior. Almejando viabilizar uma proposta para o desenvolvimento de um canal de
comunica??o entre os gestores do curso de Engenharia de Produ??o da UFRN e seus egressos,
para o planejamento de a??es de educa??o continuada, a pesquisa utilizou duas t?cnicas de
coleta de informa??es: o question?rio eletr?nico, para os egressos, e a entrevista, para os
coordenadores da gradua??o e da p?s-gradua??o, al?m do chefe do departamento de
Engenharia de Produ??o. O question?rio eletr?nico obteve 27,78% de retorno, sendo os dados
tratados por meio de an?lise descritiva, com o aux?lio do editor de planilhas Microsoft Excel.
Para a an?lise das entrevistas, utilizou-se o m?todo de an?lise de conte?do. Como resultados
da pesquisa, observou-se de um modo geral, a potencialidade da constru??o de um canal para
mediar a rela??o egressos-curso, tendo em vista que a maioria dos egressos se mostrou
disposta a manter relacionamento com o curso, elegendo por meio das redes sociais a forma
mais conveniente para a ocorr?ncia dessa rela??o. Al?m disso, uma parte expressiva dos
egressos demandou a??es de educa??o continuada ap?s a conclus?o do curso, apontando a
?rea das engenharias como a mais buscada. Nas entrevistas, os gestores destacaram a
import?ncia de se manter um relacionamento com os egressos, voltado para subsidiar decis?es
no tocante as a??es do curso. Apesar disso, poucas s?o as a??es de comunica??o efetiva com
os egressos e as existentes s?o operacionalizadas de forma prec?ria. Diante disso, entende-se
que este estudo possa contribuir para que a institui??o desenvolva formas de contato mais
efetivas com os seus egressos, n?o apenas no que diz respeito ? educa??o continuada, mas em
outras a??es institucionais. / This research had as an objective to identify how the dialogue occurs between the
undergraduate program in Management Engineering from UFRN and its alumni, for planning
on continuing educational activities. The research, characterized as a case study, of varied
approach, adopted a quadripolar method, in which is recommended for scientific
investigations in the area of Applied Social Sciences. Regarding the literature review, it was
considered concepts as management and measuring of information and many aspects of
continued education, moreover the authors that studied the importance of the relationship with
alumni and the Higher Education Institutions. Aiming to make feasible a proposal for the
development of a communication channel between the managers of the program in
Management Engineering from UFRN and its alumni, for planning on continuing educational
activities, the research used two techniques for collecting information: an online survey for
the graduates, and the interview, for the managers of the Management Engineering. The
online survey obtained 27,78% return, being the data processed by means of descriptive
analysis, with the aid of Microsoft Excel worksheets. For the analysis of the interviews, we
used the method of content analysis. As search results, in general, the potential of building a
canal to mediate the relationship between graduates, considering that most graduates proved
willing to maintain relationship with the course, electing through social networks the most
convenient for the occurrence of this relationship. In addition, a significant part of the
graduates demanded actions of continued education upon completion of the course, pointing
to the area of engineering as the most sought. In the interviews, the managers highlighted the
importance of keeping a relationship with the alumni, providing sources on decisions
regarding actions on the program. Despite this, there are few actions of effective
communication with the alumni, and the existing ones are operated poorly. That being said,
it is understood that this study can contribute so that the institution can develop more effective
ways of contact with its alumni, not only regarding the continued education, but also in other
institutional actions.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/24621 |
| Date | 11 August 2017 |
| Creators | Costa, Jo?o Vicente R?go |
| Contributors | 02220817407, Abreu, Cynara Carvalho de, 85285536472, Paiva, Eliane Bezerra, 08695679420, Duarte, Emeide N?brega, 07243820468, Moreira, Luciana de Albuquerque |
| Publisher | PROGRAMA DE P?S-GRADUA??O EM GEST?O DA INFORMA??O E DO CONHECIMENTO, UFRN, Brasil |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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