Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Sócio-Econômico, Programa de Pós-Graduação em Administração, Florianópolis, 2017. / Made available in DSpace on 2017-12-12T03:29:07Z (GMT). No. of bitstreams: 1
349660.pdf: 1471086 bytes, checksum: 95b5a052bddc9780a13afb1ccc689174 (MD5)
Previous issue date: 2017 / Os avanços tecnológicos transformaram o ambiente de comunicação de marketing e apresentaram novos desafios e oportunidades para os profissionais da área. Nesse contexto, estudos são feitos para testar diferentes tipos de propaganda, com distintos tipos de apelo e para os diversos públicos, visando mensurar os resultados de cada tipo de propaganda no comportamento dos consumidores. O presente trabalho se propõe a compreender como a propaganda com humor incongruente veiculada no Facebook afeta o engajamento, as atitudes e a intenção de compra das consumidoras. Para tanto, foi efetuada uma pesquisa conclusiva do tipo causal a partir de um experimento realizado na rede social Facebook e exposto de forma aleatória, para mulheres brasileiras com mais de 18 anos de idade. Das 1.694 mulheres que se engajaram com as propagandas, ou seja, curtiram, comentaram ou compartilharam o estímulo do experimento em sua rede social, 722 receberam os questionários e 308 responderam todas as questões acerca das variáveis dependentes: engajamento, atitude sobre a propaganda e sobre a empresa anunciante e intenção de compra, bem como dados demográficos sobre o perfil da respondente. Os resultados indicam que o anúncio com humor incongruente gerou atitudes mais positivas em relação à propaganda, à empresa anunciante e gerou uma maior intenção de compra quando comparado a um anúncio sem humor. A contribuição teórica da pesquisa está no fato de que ela confirma a efetividade do humor (incongruente), e contribui também para o ambiente gerencial no sentido de ratificar os resultados positivos motivados pelo uso do humor na propaganda, em especial do tipo incongruente e nas redes sociais, no caso, o Facebook. / Abstract : Technological advancements have transformed the marketing communications environment and presented new challenges and opportunities for marketers. In this context, studies are done to test different types of advertisements, with different types of appeals and characters for different audiences, aiming to measure the results of each type of advertising, considering consumer behavior. The present work aims to understand how advertising with incongruous humor on Facebook affects the consumers' engagement, attitudes and the intention to buy. For this, the research was characterized as being conclusive of the causal type from an experiment carried out on the social network Facebook and exposed, both the stimulus of incongruous humor and humor without humor, in a random way for Brazilian women over 18 years of age. Of the 1,694 women who engaged, it means, enjoyed, commented or shared the stimulus of the experiment in their social network, 722 received the questionnaires and 308 answered all the questions about the dependent variables on engagement, attitude on advertising and on the advertiser company and Purchase intent, as well as demographic data on the respondent's profile. The results indicate that the ad with incongruous humor generates more positive attitudes towards the advertisement, the advertising company, and also generates greater purchase intent when compared to a humorless advertisement. It is concluded, therefore, that incongruent humor is effective in generating positive attitudes towards advertising and the enterprise and to increase purchase intent, as opposed to humorless advertising about the female audience on the social network Facebook. Therefore, the theoretical contribution is based on the fact that the present study ratifies the humor effectiveness (incongruous) and also contributes to the managerial world in the sense of ratifying the effectiveness of humor in advertising, especially the incongruous type and still in social networks, In the Facebook case. Finally, the limitations, especially those related to methodological choices, and the suggestions for future research conclude this dissertation.
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufsc.br:123456789/182084 |
| Date | January 2017 |
| Creators | Valle, Luciana Ribeiro do |
| Contributors | Universidade Federal de Santa Catarina, Petroll, Martin de La Martinière |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | 102 p.| il., gráfs., tabs. |
| Source | reponame:Repositório Institucional da UFSC, instname:Universidade Federal de Santa Catarina, instacron:UFSC |
| Rights | info:eu-repo/semantics/openAccess |
Page generated in 0.0024 seconds