Submitted by Setor de Tratamento da Informa??o - BC/PUCRS (tede2@pucrs.br) on 2015-06-09T12:38:20Z
No. of bitstreams: 1
470115 Texto Completo.pdf: 1638923 bytes, checksum: 244e82894ec19fe41239b9f34e85fe39 (MD5) / Made available in DSpace on 2015-06-09T12:38:20Z (GMT). No. of bitstreams: 1
470115 Texto Completo.pdf: 1638923 bytes, checksum: 244e82894ec19fe41239b9f34e85fe39 (MD5)
Previous issue date: 2015-03-19 / Representative democracy is the government model that currently prevails in the Western world and has been showing signs of wear and demanding new solutions. With the strong and rapid advancement of technology, new ways of conducting social and business relationships are emerging. In state-owned area appears the electronic government, a kind of management that joins public administration with Information and Communication Technology, ICT. In this field, ICT enables three new modalities of communication between the society and government without mediators: e-participation, a virtual environment that allows people to opine on the state goals; transparency, which reveals to citizens what happens within the governments; and accountability, supported by ICT, which requires governments agents to account for its management. In order to better understand these three events it would be necessary to study a case with this focus. The chosen was the Digital Cabinet program, an initiative of Rio Grande do Sul?s state government, from 2011 to 2014, focused on these three expressions of e-government. The Theory of Communicative Action, TCA, has been chosen to interpret the phenomenon, due to its critical analysis of communicative and social action. From this combination of matters arose the research question: how do electronic participation, transparency and accountability express under the foundations of the Theory of Communicative Action in the Digital Cabinet? The qualitative research was found to be the best way to answer the question's challenge.The gathering of research information was enabled through semi-structured interviews addressed to four segments: politicians, large press corporations journalists and alternative media, interested in the program and team members of Digital Cabinet. In documentary research all the news published by the program were analyzed and categorized. The results showed when e-participation, transparency and accountability, as well as other events, expressed actions directed to understanding (communicative) or to success (strategic). Based on these findings the study suggests, for programs with similar characteristics and objectives of the Digital Cabinet, the most appropriate directions to follow and possible corrections routs or ones to avoid, in order to establish a relationship between the state and society based on the understanding, truth, sincerity and legitimized by values that represent the social environment. / A democracia representativa, modelo de governo que predomina atualmente no mundo ocidental, vem apresentando sinais de desgaste e demandando novas solu??es. Com o forte e r?pido avan?o da tecnologia, emergem novas formas de condu??o das rela??es sociais e comerciais. Na ?rea estatal surge o governo eletr?nico, forma de gest?o que une a administra??o p?blica ? Tecnologia da Informa??o e Informa??o (TIC). Nesse campo, a TIC viabiliza tr?s novas modalidades de comunica??o entre a sociedade e o ente estatal, sem intermedi?rios: participa??o eletr?nica, meio virtual que permite ao cidad?o opinar nos destinos do estado; transpar?ncia, que desvenda ao tecido social o que ocorre nos governos; e accountability, que, apoiada pela transpar?ncia eletr?nica, determina que os governos, por meio de seus agentes, prestem contas por sua gest?o. De forma a entender melhor essas tr?s manifesta??es seria necess?rio estudar um caso com esse foco. O escolhido foi o programa Gabinete Digital, iniciativa do governo estadual ga?cho, de 2011 a 2014, fundada nessas tr?s modalidades de e-government. A Teoria da A??o Comunicativa, por seu car?ter cr?tico e de an?lise da a??o social comunicativa, resultou como lente de interpreta??o. Dessa combina??o surgiu a pergunta de pesquisa: de que forma a participa??o eletr?nica, a transpar?ncia e a accountability se manifestam, sob os fundamentos da Teoria da A??o Comunicativa, no Gabinete Digital? De modo a atender o desafio da quest?o, a pesquisa qualificativa mostrou ser o melhor caminho.O levantamento das informa??es ocorreu por meio de entrevistas semiestruturadas dirigidas a quatro segmentos: pol?ticos, grande m?dia e m?dia alternativa, interessados no programa e membros da equipe. Em termos documentais, foram analisadas e categorizadas todas as not?cias publicadas pelo programa. Os resultados apurados demonstraram em quais momentos participa??o eletr?nica, transpar?ncia e accountability, bem como outras express?es, se manifestavam como a??es voltadas para o entendimento (comunicativas) ou para o ?xito (estrat?gicas). Com base nessas constata??es, o estudo sugere, para programas com caracter?sticas e objetivos semelhantes aos do Gabinete Digital, a dire??o mais adequada a seguir, eventuais corre??es de rota e caminhos a evitar, de forma a estabelecer um relacionamento entre estado e sociedade baseado no entendimento, verdade e sinceridade e legitimado por valores que representem o meio social.
| Identifer | oai:union.ndltd.org:IBICT/oai:tede2.pucrs.br:tede/6112 |
| Date | 19 March 2015 |
| Creators | Freitas, Jorge Lheureux de |
| Contributors | Moron, Marie Anne Macadar |
| Publisher | Pontif?cia Universidade Cat?lica do Rio Grande do Sul, Programa de P?s-Gradua??o em Administra??o e Neg?cios, PUCRS, Brasil, Faculdade de Administra??o, Contabilidade e Economia |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Biblioteca Digital de Teses e Dissertações da PUC_RS, instname:Pontifícia Universidade Católica do Rio Grande do Sul, instacron:PUC_RS |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | 3244129067093836374, 600, 600, 600, 4410494103952189146, 8024035432632778221 |
Page generated in 0.0505 seconds