The aim of the study – to evaluate patients‘ and physicians‘ opinion about the satisfaction of patients needs in primary health care.
The objectives: 1. To explore patients‘ opinion about satisfaction of their needs in primary health care and dimensions of health care service quality. 2. To explore physicians‘ opinion about the satisfaction of patients’ needs in primary health care. 3. To compare patients‘ and physicians‘ opinion about the satisfaction of patients’ needs in primary health care.
Methods. The study was conducted in Centro outpatient clinic in January-March, year 2006. The participants of the study were 394 patients 16-65 years old and 23 physicians. The study material was gathered using self-administrated anonymous questionnaires. The questionnaire for the patients covered 31 questions, questionnaire for the doctors – 29 questions. The data analysis was performed applying the statistical package SPSS version 12,0. The statistical procedures were employed by Chi- square’s (χ2) parameters, degree of freedom and statistical significance.
Results. 48,9% of patients evaluate negatively the environment of the outpatient clinic waiting – room, 51,8% – the work of the registry, 56,85% of patients‘ - possibility to get medical consultation in convenient time, 64,28% - waiting time at the physician‘s office. 51,27 % of patients consider, that doctor is not attentive enough for them, 61,42% – doctors don‘t spare enough time for them, 53,81% - don‘t thoroughly evaluate... [to full text]
| Identifer | oai:union.ndltd.org:LABT_ETD/oai:elaba.lt:LT-eLABa-0001:E.02~2006~D_20060623_133128-65365 |
| Date | 23 June 2006 |
| Creators | Marcinkevičiūtė, Vaida |
| Contributors | Starkuvienė, Skirmantė, Misevičienė, Irena, Kalėdienė, Ramunė, Gendvilis, Stasys, Petrauskienė, Jadvyga, Kaunas University of Medicine |
| Publisher | Lithuanian Academic Libraries Network (LABT), Kaunas University of Medicine |
| Source Sets | Lithuanian ETD submission system |
| Language | Lithuanian |
| Detected Language | English |
| Type | Master thesis |
| Format | application/pdf |
| Source | http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20060623_133128-65365 |
| Rights | Unrestricted |
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