It will be hard to do or be easy to do when an organization starts to change. It is so called that think globally and act locally.
This research is a system thinking approach of study about how an organization starts to change. It is a case study of the household-registration offices in Taipei and Kaohsiung. This case is selected with its bureaucracy in the past, but now we can see their changes. It is worthy to study more deeply. This research begins with studying the development process of the household-registration offices in Taiwan and then inquires the backgrounds and results, which could help us to understand it. This point of view focuses on the changing processes in 1990¡¦s.
Household-registration offices in Taipei and Kaohsiung began their reforms from 1990 early. It is the incentive that mayors in Taipei and Kaohsiung could be elected directly by the residents in the two cities. However, computerization was the main reason that satisfied people substantially. Computerization makes the waiting time shorten. Household-registration offices could focus on many conveniences to the people further. The reform of household-registration offices in Taipei and Kaohsiung began with the simple change and it could be seen the result immediately.
The reform of household-registration offices in Taipei and Kaohsiung started with some slight matters. For instance, bureau chiefs build a promotion system and a merit system, and they earned staff¡¦s support to continue making change. Improving the environment of offices could make officers happy and then change their attitudes, so it is easy to earn citizens¡¦ commendations. Merit system could promote competition among offices and make officers endeavor further. Moreover, we can say that morale, merit, and competition can make the actions of reform produce reinforce feedback loops. It should be noticed that bureau chiefs¡¦ requests and participations in reform are the key factors to start changing, and then changing will become everyone¡¦s job. The result is to earn citizens¡¦ satisfaction.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0718101-150637 |
| Date | 18 July 2001 |
| Creators | Li, Shyh-Jane |
| Contributors | Huang, Jason H., Huang, Pei-how, Showing Young H. |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0718101-150637 |
| Rights | unrestricted, Copyright information available at source archive |
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