A study of middle management strategic roles on organizational performance under business transformation ¡V Based on the examples of CHT southern branch
Abstract
Under the wave of globalization and liberalization, all enterprises face vigorous competition. The enterprises must adjust their resources and strategy to survive. By organization change or defining different kinds attractive target segment, changing the structure or creating another new operating models for the future.
The middle manager works between top managers and line level. They are the first ones to grasp customer information and respond the environment demand for organization. It follows the up-level¡¦s demands to do the planned and creative activities. It leads, manages and nurtures the down level. Whether the middle manager engages in the role appropriately or not is the key factor to the organization success.
The aim of this research has attempted to address the effect of the CHT¡¦s middle mangers under business transformation and how to play their different strategic role ¡V championing, facilitating, synthesizing and implementing.
Therefore, this research bases on the survey of the CHT¡¦s southern branch. There are 400 questionnaires in total and response received 301 valid. By statistic analysis method get some findings as follows:
1.Personality trait, transformation leadership and transaction leadership are significant affect to the middle management strategic roles.
2.Personality trait and transformation leadership significantly affect to the organization performance.
3.The middle management strategic roles are significantly affecting the organizational performance.
4.The middle management facilitating role is the mediator between personality trait and customer satisfaction.
5.Different middle management strategic roles groups have significant difference. Those who belong to Positive-type middle managers were considered to contribute mostly to organizational performance.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0807103-113455 |
| Date | 07 August 2003 |
| Creators | Wu, Kuei-Yun |
| Contributors | Ming-Chu Yu, Jin-Feng Uen, Yu-Chuan Tung |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0807103-113455 |
| Rights | unrestricted, Copyright information available at source archive |
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