The purpose of this research is to understand the knowledge sharing behavior of employees of a company through the Lotus Notes groupware. This research adopted the quality research method. Top 20 employees who had highest frequencies of knowledge sharing were selected based on the Lotus Notes database of the target company. An one-one interview with these top 20 employees was proceeded. Finally, 13 employees accepted a comprehensive interview.
The impact factors of knowledge sharing behavior can be classified into three levels: individual, group and organization. The related factors of the knowledge sharing behavior will also affected by each other. In the aspects of the individual level, there are four main factors, which include altruism, working attitude, inspiration and individual capability. Regarding the group level, the main factors include the attitude of manager, cooperation requirement, mutual benefit, communication, trust and partnership. As for the organizational level, job position, information technology, organizational culture, knowledge management system and the category of knowledge are the main impact factors. For each main factor, more details are explored.
Overall, this research has provided a comprehensive framework of the impact factors of the employees¡¦ knowledge sharing behaviors of the target company. Hopefully, it can serve as the foundation for future research.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0808104-102450 |
| Date | 08 August 2004 |
| Creators | Lin, Jia-fang |
| Contributors | Fu-ren Lin, Hsiang-Chu Lai, Tung-Ching Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0808104-102450 |
| Rights | unrestricted, Copyright information available at source archive |
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