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Alliance paradox an empirical study of alliance portfolio effects on customer service quality in the U.S. airline industry /

Thesis (Ph.D.)--University of Central Florida, 2009. / Advisers: Bruce Barringer, Robert Ford. Includes bibliographical references (p. 129-144).
Date January 2009
CreatorsZhang, Zhe.
PublisherOrlando, Fla. : University of Central Florida,
Source SetsOCLC
Detected LanguageEnglish

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