La presente tesis tuvo como objetivo principal determinar la asociación de la satisfacción de los usuarios de las oficinas administrativas con la calidad del sistema de trámite documentario. Para el logro del objetivo planteado se realizó un estudio descriptivo-correlacional, no experimental de corte transversal, con enfoque cuantitativo basada en análisis de datos.
The main objective of this thesis was to determine the association of the satisfaction of the users of the administrative offices with the quality of the document processing system. For the achievement of the proposed objective, a descriptive-correlational, non-experimental cross-sectional study was carried out, with a quantitative approach based on data analysis.
| Identifer | oai:union.ndltd.org:PERUURP/oai:cybertesis.urp.edu.pe:urp/1466 |
| Date | January 2018 |
| Creators | Berrios Fernández, Mili Aleyda |
| Publisher | Universidad Ricardo Palma |
| Source Sets | Universidad Ricardo Palma (URP) |
| Language | Spanish |
| Detected Language | Spanish |
| Type | info:eu-repo/semantics/bachelorThesis |
| Source | Repositorio de Tesis - URP, Universidad Ricardo Palma |
| Rights | https://creativecommons.org/licenses/by-nc/3.0/, info:eu-repo/semantics/openAccess |
Page generated in 0.0021 seconds