This bachelor thesis discusses the subject training quality in the context of corporate education. The purpose of this paper was to find out what this means for customers and vendors on the commercial training market. To answer the purpose the question formulation is - What is the quality of education for the customers and vendors of training? Based on a qualitative method, semistructured interviews were used to collect the results which are based on responses from six informants, including three vendors of training and three training customers. The result demonstrates that fulfillment of expectations and demand is critical to the perception of training quality. It is also clear that quality emerges when training leads to a use within the customer organization and when training content is specifically related to customers daily work. This requires a state of readiness within the customer organization to absorb new knowledge. If quality is to be achieved, the entire process, from planning to evaluation, must be considered. Quality is created from an interaction between education vendors and their customers. Without active participation and information from customer, training vendors will never be able to deliver training quality.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-24119 |
| Date | January 2012 |
| Creators | Isell, Matilda, Jonsson, Sara |
| Publisher | Linnéuniversitetet, Institutionen för pedagogik, psykologi och idrottsvetenskap, PPI, Linnéuniversitetet, Institutionen för pedagogik, psykologi och idrottsvetenskap, PPI |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
Page generated in 0.0035 seconds