Due to the public nature of the library the librarians meet members from the entire society in one room daily and need to address the different needs of the patrons and the patrons' different expectations of the librarians' service. The aim of the thesis is to investigate public librarians' encounters with patrons, that the librarians perceive as difficult or challenging. Socially excluded groups like homeless individuals, drug users or mentally ill individuals are groups that together with teenagers can be perceived as "problem patrons". To investigate this problem six interviews with librarians were conducted. The analytical framework concists of Echeverris definition of a good reception of users, the librarians ethical guidelines and on Jürgen Habermas theory of the public sphere. The librarians perception of the public library and their own reception of the library patrons appeared to be very similar to the theoretical framework. The conclusion of this thesis is that the librarians view of the library appears to be synonymous with the meaning of public sphere and the foundations of democracy.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:lnu-49659 |
| Date | January 2016 |
| Creators | Mårdh, Caroline |
| Publisher | Linnéuniversitetet, Institutionen för kulturvetenskaper (KV) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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