Organisations are in need of systems and methods to evaluate their performances.Performance management systems are used to gather information about theorganizational performance, in order to give management increased control. This paperexamines digital applications within performance management systems and the wayindividuals regard the applications to reflect their performance as well as how theyaffect their work motivation. Our study focuses on one company in the contact centerbusiness, referred in this paper as Service AB. In this paper, we aim to find out howindividuals´ work motivation is affected and what they think of digital applications’representation of their work performance on a general level. To collect data, we conducta survey and group interviews with workers from Service AB. The results from thisstudy show that there are three main factors - fairness, relevance and understanding -that affect the individual’s perception of how well their work is digitally represented.Furthermore, this study shows that digital applications within a performancemanagement system have an impact on the workers motivation. The paper also showsthat workers think that the digital data doesn´t fully represent their work performance.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-147859 |
| Date | January 2018 |
| Creators | Adolfsson, Peter, Kaljevic, John |
| Publisher | Umeå universitet, Institutionen för informatik, Umeå universitet, Institutionen för informatik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | Informatik Student Paper Bachelor (INFSPB) ; 2018.10 |
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