With today's increased digitalization, organizations face the challenge of finding new and more effective ways for employees to collaborate, communicate and save documentation through digital tools. The purpose of this study was to investigate implementation of a digital communication tool in a large private international organisation. The study has combined the perspectives of implementation project leaders and users of the tool, in order to get a full understanding of the implementation process. The following research questions were addressed: How can we understand the process of implementing digital tools from a project leader perspective? How does the user perspective add to the understanding of the process of implementing new digital tools? The study involved eight semi-structured interviews withproject leaders and users. A thematic analysis of the data was conducted. Results show that there is a discrepancy between the project leaders’ understanding of implementing digital tools and the users’ understanding. Project leaders and users had differing views on the precise nature of the problems that needed to be solved by the new digital tool. Linked to this,project leaders had a longer-term organisational perspective on the problems to be solved, whilst users had a shorter-term focus on their own work within the organisation and the immediate technical needs thrown up by this. These different perspectives were reflected in the two groups’ different views on the success, or otherwise, of the implementation process.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-173115 |
| Date | January 2020 |
| Creators | Andersson, Olivia, Tjernberg, Emma |
| Publisher | Umeå universitet, Sociologiska institutionen, Umeå universitet, Sociologiska institutionen |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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