by Ng Mei-yuk Rita. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaf 77). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.v / ACKNOWLEDGEMENTS --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Background of Public Health Services in Hong Kong --- p.1 / Pressure for Management Reform --- p.2 / Setting up of the Hospital Authority --- p.4 / Purpose of the Research --- p.5 / Chapter II. --- METHODOLOGY --- p.7 / Chapter III. --- LITERATURE REVIEW ON DIMENSIONS OF QUALITY CARE --- p.9 / Public Sector versus Private Sector --- p.9 / Health Care Organisation Structure --- p.10 / Dimensions of Quality in Public Health Care --- p.11 / Chapter IV. --- REVIEW OF TQM IMPLEMENTATION IN THE HOSPITAL AUTHORITY --- p.15 / The Hospital Authority --- p.15 / Purpose and Objectives --- p.15 / Organisation --- p.16 / Funding --- p.18 / Review of TQM Implementation and Strategies in the HA --- p.19 / Evaluation of TQM Implementations in HAHO and PMH --- p.30 / Chapter V. --- A CASE STUDY ON TQM IMPLEMENTATION IN THE A & E DEPARTMENT OF A HOSPITAL --- p.38 / The Accident & Emergency Department --- p.38 / TQM Implementation Process --- p.39 / Diagnosis of Current Problems --- p.43 / Quality Standards and Service Indicators --- p.44 / Results of TQM Process --- p.45 / Statistical Analysis on Patient Waiting Time --- p.47 / Chapter VI. --- CONCLUSION --- p.54 / APPENDICES --- p.59 / Chapter 1 --- Hospital Authority Ordinance Chapter4 Functions of the Authority --- p.60 / Chapter 2 --- Staff Opinion Survey --- p.62 / Chapter 3 --- Patient Opinion Questionnaire --- p.71 / Chapter 4 --- Key Concepts of TQM (devised by the A&E Department of a Hospital) --- p.72 / BIBLIOGRAPHY --- p.77
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_319072 |
| Date | January 1993 |
| Contributors | Ng, Mei-yuk Rita., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, vi, 77 leaves : ill. ; 30 cm. |
| Coverage | Hong Kong, Hong Kong, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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