Nurses of today have many more responsibilities and duties they must cope with. With the HIV
and AIDS numbers rising in South Africa it is important that the morale of nurses be kept
healthy. The strain of their work environment can be hard to cope with, so it is necessary that
nurses learn how to manage their emotions when working in order to avoid burnout and
disengagement from happening. and to make better use of job resources.
The objective of this research is to determine the relationship between emotional intelligence, job
characteristics. burnout and engagement within the nursing environment in South Africa. A
cross-sectional survey design was used. A non-probability convenience sample was taken from
511 nurses in hospitals and clinics in the Gauteng- and North-West Provinces. The Emotional
Intelligence Scale, Maslach Burnout Inventory) - Human Services Survey, Utrecht Work
Engagement Scale and Work Evaluation Scale were used as measuring instruments. Cronbach
alpha coefficients. Pearson-product correlation coefficients and Spearman-product correlation
coefficients were used to analyse the data.
The results showed that positive state is positively related to vigour/dedication, professional
efficacy. own emotions: emotions: other and emotional management. Own emotions and
emotional management also correlated positively with professional efficacy and emotions: other.
Workload and communication demands are positively related to payment, emotional labour,
work environment and emotional exhaustion. The results also identified emotional exhaustion
and mental exhaustion to be negatively related to vigour/dedication. while emotional exhaustion
is positively related to mental exhaustion, job security, and staff support. Payment correlates
positively with staff support, while emotional labour and overtime are positively related to work
environment. The proposed structural model show that there are clear paths between job
demands and job resources; job demands. emotional intelligence and work wellness; job
resources, emotional intelligence and work wellness: job demands and burnout; and job
resources and work wellness.
Recommendations were made for the nursing profession and for future research purposes. / Thesis (M.Com. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2006.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/1106 |
| Date | January 2005 |
| Creators | Nel, Jan Alewyn |
| Publisher | North-West University |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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