Thesis (MPhil)--Stellenbosch University, 2012. / The purpose of this study was to attempt to ascertain the standard of interpreting services
in the Western Cape Legislature. The study gives a brief overview of the legislation
regarding language, and is furthermore underpinned by a literature review. The everelusive
concept of quality in interpreting is also considered.
The empirical component of the study encompassed interviews and open-ended
discussions with language practitioners, interpreters and users, which in this case are the
members of parliament. In addition, interpreters gave feedback on their training, working
conditions and own experiences by means of a filling out a questionnaire. In terms of
assessing the standard of service delivered, the users were asked to rate the service on
eleven different levels, as derived from the literature and previous studies done by
international scholars, again by filling out a questionnaire. The purpose hereof was to
marry the literature with the outcomes of the data collected.
The study concludes that there is much scope for improvement of the service that is
currently rendered at the Western Cape Parliament. The reasons for this are in part due to
a lack of understanding and awareness of what interpreting entails, as well as a lack of
understanding of the value of a sound interpreting service. In addition, it appears that
interpreters may benefit from training to ensure better delivery of service.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/20137 |
| Date | 03 1900 |
| Creators | Grove, Karen |
| Contributors | Lesch, H. M., Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Afrikaans and Dutch., Grove-Hartell, Karen |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Format | 252 p. : ill. |
| Rights | Stellenbosch University |
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