An evaluation of information technology resources and capabilities that influences the customer service process using resource based view theory

Description

Thesis (MBA (Business Management))--University of Stellenbosch, 2010.

Links & Downloads

1. http://hdl.handle.net/10019.1/6411

Tags

Resource based view theory

Information technology

Dissertations -- Business management

Theses -- Business management

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/6411
Date	12 1900
Creators	Koster, David
Contributors	Butler, Martin J., University of Stellenbosch. Faculty of Economic and Management Sciences. Graduate School of Business.
Publisher	Stellenbosch : University of Stellenbosch
Source Sets	South African National ETD Portal
Language	en_ZA
Detected Language	English
Type	Thesis
Rights	University of Stellenbosch