Research was done on gamers’ perceptions of the service quality in the gaming areas of selected
casinos in South Africa. 2 casinos with 700 and more slot machines and 2 casinos with fewer than 700
slot machines were used in this research project to obtain a summary of the target population. 440
gamers at the 4 selected casinos were interviewed, with the help of trained fieldworkers. A structured
questionnaire was used to collect the final data for the research. All variables related to the
questionnaire were statistically analysed. The results of the research indicated that there were no
significant differences between the male and female gamers’ perceptions of the service quality in
gaming areas.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001255 |
| Date | 01 July 2009 |
| Creators | Wannenburg, EM, de Jager, J, Drotsky, T |
| Publisher | African Journal of Business Management |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | © 2009 Academic Journals |
| Relation | Academic Journals |
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