This study set out to look at the effects that project management maturity has on the project management success in the hope that knowledge of the effects that project management maturity has on ZESCO a Zambian Company project success will highlight the capability deficiency areas that the corporation has and in turn enable recommendation for improvement. The study was exploratory in nature, it took a positivistic paradigm with a deductive approach and a quantitative research design. A case study strategy was used to help in answering the question of maturity effect on project success. The study discovered that the corporation did not perform well on both cost performance and schedule performance whereas it performed well on quality and customer/stakeholder satisfaction. Using the Project Management Maturity Model (ProMMM) competence areas of Experience, Culture, Application and Process as a measure of maturity on a scale of 1-4, the study establishes that ZESCO performed poorly on project application and experience a sign of staff lacking skills and experience to drive effective Projects; the organization performed well on both culture and processes a sign of belief in project management. The Corporation was benchmarked to be at level 2.6 an Improving Novice who still is experimenting with Project Management. The study also established that there was no correlation between ZESCO project management maturity level and project management success, a correlation was found between project management maturity with project quality and Customer Satisfaction. It is recommended that a further study be conducted to ascertain if there are other competence areas that affect maturity other than the ProMMM four attributes and also to conduct a detailed research as to why personnel seem not to appreciate use of project tools.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uct/oai:localhost:11427/38091 |
| Date | 12 July 2023 |
| Creators | Mwanza, Paul |
| Contributors | Windapo, Abimbola |
| Publisher | Faculty of Engineering and the Built Environment, Department of Construction Economics and Management |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Master Thesis, Masters, MSc |
| Format | application/pdf |
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