This thesis deals with the financial management of IT services and preparation of existing commercial tools for PinkVerify certification. The theoretical part describes the problems of the financial management of IT services according to ITIL and basic concepts of IT service management in general. The current state of the existing commercial tools and interpretation of certification criteria against which is the current state of tools compared are examined in the practical part.Furthermore, a program modifications are proposed. Implementation of the program modifications should lead to successfull tools certification. Estimated effort and cost of provided program adjustments are determined.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:190056 |
| Date | January 2015 |
| Creators | Vitouch, Petr |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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