This work describes the rationalization process in Lotus Notes in a company that provides complete support for Lotus Notes Product for a large international company. It describes three level support and also deals with the rationalization process between the first level of support (customer service) and second level support (Lotus Notes administration). Finally, describes how to create – programming the agents in the Lotus Notes team for the second level, which will help to speed up and improve the services provided by this team.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:230860 |
| Date | January 2013 |
| Creators | Kojecký, Jan |
| Contributors | Vojáček, Zdeněk, Lacko, Branislav |
| Publisher | Vysoké učení technické v Brně. Fakulta strojního inženýrství |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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