Basic principles and content of quality standards of social services are described in the law 108/2006, about social services, and in related notice 505/2006. There are described the most important principles and obligations to provide social services by providers. Quality standards are a tool to achieve required level of services. They are also used as control mechanism for all of providers. These standards were released in 2002 and they started process of transformation some organizations. For this transformation are important a will of service provider and appropriate ammount of money to manage required changes. The quality standards are uniform tool for all of kinds of social services. It means to revise all of internal regulations of providing organizations. It means also to make emploees do along the new system. In the senior house in Sušice there was worked allong with these standards since the new legislation came into force. As a method were chosen conducted talks with clients and questionnaire for emploees. Althrow most of the clients are in serious health condition, they need care and help by personnel during whole day, conclusions in case of care were positive. All of the clients are satisfied with accomodation. Interesting is also the time of living there, 27% of the clients live there more than 6 years. With sanitary care were satisfied 90% of clients. Satisfaction of the clients with providing care means, that implementation of quality standards increases level of provided care. Questionnaire for emploees proves, that very important matter is to move people´s mind and to remove old stereotypes of work. Not all of emploees are working with aim to provide help to the clients. There is large space for a work with current staff and in the field of option of new workers. Relationships between emploees in working process are not good. I thing, it is a legacy of the past. I would like to say, that it is a matter of each emploee to build relationships in organization. New principles and quality of work, it means to develop education and knowliges of each emploee. Questionaires, which were collected, syllabus of talks with the clients and obtained conclusions will be used to improve the work in the field of social services.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:86174 |
| Date | January 2007 |
| Creators | GERSDORFOVÁ, Zlatuše |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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