Uticaj personalnih karakteristika zaposlenih u uslužnim sistemima na performanse organizacije / Influence of personal characteristics of employees in service systems on organization performance

Description

<p>Ispitivanje uticaja personalnih karakteristika davaoca usluga (osobine ličnosti i<br />moral) na procenu kvaliteta usluge od strane korisnika usluga i procenu performansi<br />preduzeća (rekreacionih cenrara) pokazalo je da personalne karakteristike davaoca<br />usluge direktno utiču na kvalitet usluge i performanse.</p> / <p>An examination of the impact of the personal characteristics of the service provider<br />(personality traits and morale) on the assessment of the quality of service by the<br />service users and the assessment of the performance of the company (recreational<br />centers) showed that the personal characteristics of the service provider directly<br />affect the quality of service and performance.</p>

Links & Downloads

1. https://www.cris.uns.ac.rs/DownloadFileServlet/Disertacija157443805359088.pdf?controlNumber=(BISIS)112490&fileName=157443805359088.pdf&id=14295&source=NDLTD&language=en
2. https://www.cris.uns.ac.rs/record.jsf?recordId=112490&source=NDLTD&language=en

Tags

Performance, Big Five, Morality, Quality

Additional Fields

Identifer	oai:union.ndltd.org:uns.ac.rs/oai:CRISUNS:(BISIS)112490
Date	19 June 2020
Creators	Petrović Duško
Contributors	Pečujlija Mladen, Ćosić Ilija, Maksimović Rado, Grubić-Nešić Leposava, Mihailović Dobrivoje
Publisher	Univerzitet u Novom Sadu, Fakultet tehničkih nauka u Novom Sadu, University of Novi Sad, Faculty of Technical Sciences at Novi Sad
Source Sets	University of Novi Sad
Language	Serbian
Detected Language	English
Type	PhD thesis