This experimental study examined the source-message congruence effect on source credibility by manipulating the congruence of the reviewer’s profile information (travel interest, geographical location) with no changes in the review content. the congruence effect was found to influence perceptions of the reviewer’s expertise in a travel interest. This finding suggests that revealing the reviewer’s travel interest can assist the credibility assessment of travel reviewers-particularly in terms of expertise-within the category of a travel interest. the refined classification of travel reviewers based on their travel interests can improve their usefulness as information sources for prospective travelers’ information searches. These attributes can further be employed as search cues if embedded in the reviewer’s profile.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc115136 |
| Date | 05 1900 |
| Creators | Park, Hee Lye |
| Contributors | Xiang, Zheng, Josiam, Bharath, Kim, Haejung Maria |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | Text |
| Rights | Public, Park, Hee Lye, Copyright, Copyright is held by the author, unless otherwise noted. All rights Reserved. |
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