Intranät. Bloggar och Wikis är idag verktyg som ofta förknippas med information och kunskap. Verktygen figurerar på senare tid allt oftare inom organisationer för bevaring, spridning och överföring av information samt som strategiska verktyg inom Knowledge Management där de faller inom kategorin Knowledge Management Systems. Denna studie har till syfte att redogöra för hur och varför IT-organisationer använder Intranät, Bloggar och Wikis som information och kunskapskanaler. Syftet är även att se till hur anställda inom IT-organisationer upplever och ser på dessa verktyg samt vilka faktorer som kan ha påverkan på användandet. Den empiriska studien är utförd med en kvalitativ ansats representerad av åtta stycken intervjuer på IT-organisationen VGR-IT i Göteborg. Resultatet visade att organisationens Intranät ofta används på fel sätt och fallerar att nå upp till dess fulla kapacitet. Det ses som ett verktyg där formell information trycks ut från ledning utan möjlighet till påverkan eller diskussion av det publicerade materialet. Substitut och friare alternativ för detta finns i organisationens Bloggar och Wikis där anställda kan utvinna kunskap, dela med sig av erfarenheter och kommunicera på ett informellt vis. Dock visade resultatet att Bloggar och Wikis används i en begränsad utsträckning där visioner om dess användande är större än det praktiska. Verktygen sågs som en samarbetsyta men det var flertalet faktorer som påverkade användandet av verktygen såsom; styrning och kontroll, Strategier, Kulturella aspekter och Arbetsrutiner. Det visade sig finnas en klyfta mellan generationer och hur de såg på informationshantering och att sättet för hur information kommuniceras är en kvarleva från äldre generationers tänkande i kombination med bristande engagemang till att generera nya tankar och idéer.

I organisationer idag börjar det bli mer och mer centralt att fokusera på medarbetarnas innovationsmöjligheter och kunskap. Organisationer bör numera fokusera mer på den tysta kunskapen och göra denna explicit för att utnyttja den fulla potentialen till innovation. I dagens organisationer krävs det även att medarbetarna vågar arbeta över gränserna och att ledningen tydliggör att allas input inom organisationen värderas likvärdigt. Denna kvalitativa studie bygger på intervjuer med fem personer, som alla har ledningspositioner inom Organisationen AB. Utgångspunkt i studien att undersöka, ur ledningsperspektiv, ledningens roll i att stimulera till innovation och lärandeprocesser för lagring och hämtning av kunskap inom organisationen. Det insamlade materialet har tolkats samt analyserats och återfinns under empiri och analys avsnittet. I slutet av studien ges förslag till förbättringar.

During the last decade offshore sourcing has emerged as a rapidly growing trend, making offshore-based consultants rule rather than exception in IT consulting projects. This offshore context introduces challenges in knowledge management; something of particular interest in IT consulting, being a knowledge intensive industry where a firm’s ability to leverage knowledge determines its ability to gain competitive advantage. This study adds to the understanding of how these challenges to knowledge management in an offshore context are managed, as well as how project-specific knowledge is managed in such a context. Eight semi-structured interviews have been conducted in two different consulting projects at Accenture. The results suggest that even though Accenture in general uses a distinct codifying strategy, the challenges introduced to knowledge management in an offshore context were mainly handled through personalisation strategy.

The purposes of the research which is based on the framework of knowledge management whose five dimensions are knowledge gaining, depositing, sharing, applying and innovating are divided into two parts. First, under the framework of knowledge management, evalueate how junior school students perform towards each dimension. Second, discuss the reasons and effects from the information of questionnaires. And, from five dimensions of the framework of knowledge management, analyze different behaviors on blogs of junior school students and various factors of influences in this survey. The method is mainly by qualitative research and auxiliarily by quantitative research. The study subjects consist of 59 students in the weekend project-based learning class of academic year of 2006 in Guo-Guang Laboratory School,NSYSU. The research time was from September in 2006 to August in 2007. Based on the five dimensions of the framework of knowledge management, we can draw conclusions as follows. First, the gaining of knowledge was mostly from the internet and also others¡¦ blogs. If it was from academic books, we would surely gain knowledge of higher levels. Second, it was easy to deposit gained knowledge on blogs. However, it would be a better deposition after systematically sorting. Also, blogs which kept tracks of learning struggles efficiently could produce metacognitions. Third, on blogs, students were looking forward to others¡¦ responses. However, the course was limited in excessively close relationships and some factors. As a result, sharing behaviors were not quite frequent. Blogs made distance closer and turned one way construction of knowledge into mutual. Building internet groups on blogs tended to produce the common languages and impelled us to apply knowledge. It took more psychology levels to innovate knowledge and needed higher spontaneous motivations to learn.

Up to now, the extant research has emphasized the employment of KM to gain competitive advantage for organization, but few studies address the relevance of KM environment to support the strategic objective. Gartner has proposed a classification scheme for KM implementation, which indicates that life cycle of KM practice, but the study still falls short of guiding organizations to implement the suggested KM category. The motivation and purpose of this study are induced. This study attempts to investigate the impact on KM implementation based on the organizational learning perspective. The investigation is conducted through a case study approach, where some companies with best KM practice are included. The findings based on case study results indicate that environment uncertainty, organizational orientation, and task type can influence organizational learning behavior and subsequent the deployment of KM systems. In summary, organizations may implement different KM systems depending on the environment confronted by the organization. This study is focused upon the difference in KM systems deployed by various organizations. Past research has assumed that all organizations have similar needs in KM and therefore proposed an uniform IT framework to suit organizational needs. This argument has been refuted by this research. We suggested that KM is a multi-facet phenomenon, in which many enablers contribute to the working of KM. An organization ought to establish its KM environment based on its organization imperatives and learning needs.

After stepping into 21st century of knowledge economy era, the enterprises¡¦ competition advantage depends on knowledge-management mechanism to promote the decision-making quality, supply better service quality, create core technology, cultivate team cooperation, and establish good relationship with customers. In Taiwan, the competition among medical industries is hot increasing since the practicing of health insurance. The request of medical quality is higher and higher. The medical industry must enforce the medical administration system to elaborate her efficacy. But the SARS infection incident during 2003 is ascertained that the infection almost was inside the hospital. The medical control system and policies were unsuitable and the medical workers operated without protection facilities. Therefore, the workers were infected SARS and six persons died for medical job. This disaster is due to the incompleteness of medical administration. To promote medical quality and performance, combining knowledge-management, clinic administration and quality control is necessary. The knowledge-management includes the acquiring, spreading, cumulating and sharing of knowledge. This study adopts questionnaire law and expert interview law quantity measuring tool.The statistic analysis is based on research framework and model. After the retrieval of questionnaire, the data are coded, checked, keyed. According to the change of quantity-measuring dimensions, the linear analysis- Pearsons relationship is chosen as proper statistic analytical tool. The regression analysis was conducted by SPSS 10.0 software. The result is used to understand the knowledge management of medical industry and discuss the factors, including individual cognition, organization culture, operating aspect and strategy consideration, affecting the performance of knowledge management. It is found that, the establishment of encouragement system, performance comments, on-the-job training, experience inheritance education, and psychology construct coach are all necessary to carry out the knowledge management of medical administration in medical industry. It is very important that the decision makers and directors should emphasize actually knowledge management and execute completely to enhance competition advantage and insure the medical service quality.

Knowledge is power, and in business, an essential part in creating a competitive edge. Throughout history, the acquisition and reuse of knowledge has always been the key to success. Today, the systems and infrastructure for knowledge reuse are in place and very effective, but we must abandon the reliance on technology to answer all our remaining needs in this area. Computer databases are only as good as the individuals who enter the data. It's time to refocus on the human, natures own mechanism, which holds in it, perhaps the most powerful and vast of all database systems, the brain. We must nurture, guide, encourage, and train it to fulfill its own amazing potential. The theme of this research is to explore Markus¡¦ (2001) nascent theory of knowledge reuse, which focuses on the greater importance of the system, rather than the individual. This research focuses on the individual, and a conceptual framework is developed for future empirical research. Within this framework, there are seven factors: characteristics of knowledge producers and re-users, the role of human intermediaries, social presence, knowledge quality, document quality, and organization factors all of which affect the intention of knowledge reuse. There are four human factors which stand at the forefront of improving knowledge reuse today: 1. The knowledge provider who can express tacit knowledge in the most explicit manner; 2. The intermediary who can not only grasp the importance contained within the source material, but anticipate how best to format it so it will be useful to a wide variety of re-users; 3. The level of feedback from re-user, and the willingness of providers and intermediaries to accept this feedback, and adapt to the ever-changing needs of the re-user; and 4. Social presence enhances the ability to obtain tacit knowledge and has a positive affect for strong intention of reuse.

ABSTRACT One of the most important issues in Knowledge Management is ¡§knowledge transfer¡¨ and ¡§knowledge share¡¨. The knowledge transfer in organization needs some carriers and medias, and that is one of the factors to influence knowledge management performance. Base on the issue, this reaserch wil study the importance of media richness perception and it¡¦s influence factor from system effective perspective. This study develops based on the channel expansion theory (Carlson and Zmud,1994) and social influence (Fulk et al., 1990) . Four experiences of constructs in channel expansion theory were theexperience with the channel, experience with the messaging topic, experience with the organizational context, and experience with communication coparicipants. And, we will survey the e-learning environment in the NSYSU as our study sample. An empirical survey methodology is applied to test the research model and hypotheses proposed in this study. Five out of seven hypotheses are validated in our research model with Path Analysis. The research result reveals that the social influence dimension has the most impact on the perception of channel; on the other hand, experience with the channel and communication partner also result validates. Keywords: knowledge management, channel expansion theory, information systems effectiveness

¡@¡@e-Learning is becoming more and more important for many educational institutions, and many educators believe that there is a good potential for providing adaptive learning in e-learning environment. In order to support the design of adaptive learning materials, teachers need to refer to the ontology of the subject domain to be taught. Moreover, ontology can show the whole picture and the core knowledge of a subject domain. Literature reviews also pointed out that graphical representation of ontology can reduce the problems of information overloading and learning disorientation for learners. However, ontology constructions all rely on domain experts in the past; it is a time consuming and high cost task. It would be more challenge for those emerging new domains like e-Learning. ¡@¡@e-Learning is a new and fast developing domain, how to automatic constructing its ontology is a very important topic. In this research, we use some relevant e-Learning journals and conferences papers as input data sources, and apply data mining techniques to automatically construct the concept maps for e-learning. We also analyzed the evolution in e-Learning domain according to the concept maps constructed at different time periods. ¡@¡@The contribution of this research is automatic constructing the concept maps of e-Learning domain using text-mining techniques. It can provide a comprehensive and useful reference for researchers to do research, for teachers to do adaptive course design and for learners to understand the related knowledge in e-Learning.

In this study, we research the relationships between knowledge management and service qualities. We try to found the concept and processes of applying knowledge management strategies to advance service qualities. The research is case study. The case company belongs to the service industry and is a local security company. The result of research shows that companies can apply knowledge management strategies to advance service qualities. Especially, the security or service industry offer product and service by ¡§people¡¨. They should apply knowledge management strategies more effectually. The companies can execute knowledge management eight-step of feedback system. They will create competitive advantage by advancing service qualities continually. Finally, we give case company and the security or service industry advice about advancing service qualities.