Thesis (Ph.D.)--University of Nebraska-Lincoln, 2006. / Title from title screen (site viewed on Nov. 22, 2006). PDF text: 136 p. : ill. (some col.) ; 0.51Mb. UMI publication number: AAT 3216339. Includes bibliographical references. Also available in microfilm and microfiche format.

Thesis (Ed. D.)--University of Missouri-Columbia, 2007. / The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on September 28, 2007) Vita. Includes bibliographical references.

Thesis (M.S.)--Oregon State University, 2008. / Printout. Includes bibliographical references (leaves 139-146). Also available on the World Wide Web.

Thesis (Ph.D.)--York University, 2005. Graduate Programme in / Typescript. Includes bibliographical references (leaves 208-222). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://wwwlib.umi.com/cr/yorku/fullcit?pNR11555

Thesis (Ph. D.)--University of Texas at Austin, 2006. / Vita. Includes bibliographical references.

Thesis (M.S.)--University of Akron, Dept. of Computer Science, 2009. / "May, 2009." Title from electronic thesis title page (viewed 11/18/2009) Advisor, Chien-Chung Chan; Committee members, Kathy J. Liszka, Zhong-Hui Duan; Department Chair, Wolfgang Pelz; Dean of the College, Chand Midha; Dean of the Graduate School, George R. Newkome. Includes bibliographical references.

Thesis (MScEng)--Stellenbosch University, 2002. / ENGLISH ABSTRACT: The new economy of the world has shifted the emphasis of organisations away from the traditional view that land, labour and capital is needed for competitive advantage, to a view that the knowledge inherent in people is the greatest driver for economic success. This shift from the industrial economy to the information or knowledge economy has prompted an increase in the study of the role knowledge plays in determining organisational success. The management of this knowledge is of great importance to all organisations competing in the knowledge economy. An organisation that uses the managementby- projects approach is presented with additional challenges. The people who create and use knowledge in project management organisations move from project to project, and project teams are formed temporarily for the duration of the project. In global project management organisations, the impact of the diverse cultures, values and ideals of people is an even greater challenge than in non-project management organisations. People need to co-operate on projects without much time to adjust to these differences. This has lead to this research study on the management of knowledge in organisations that use the management-by-projects approach. The first aim of the study was to review the relevant literature on knowledge management and project management. A model was developed from the literature that comprises the most important components needed to ensure that all organisational knowledge is used to establish a competitive advantage. This general model was refined to satisfy the needs of a project management organisation. As mentioned in a previous paragraph the greatest challenge for a project management organisation is harnessing the diversity in project teams and using it to the advantage of the organisation. The diversity in project teams stems from the diversity in value systems of team members and groups within project teams. This also leads to diversity in the cultures within the organisation. These cultures can be racial or national cultures, professional cultures, or functional cultures that are developed when individuals interact within groups. This thesis aims to emphasise the importance of people, as individuals and groups, and the organisational culture that is formed through the shared values and ideals of such groups. People will be motivated to change their way of work by focussing the implementation of an initiative such as knowledge management on the culture of the organisation. This is because the change is then rooted in their shared values. The purpose of this study is therefore not only to develop a model, but also to stress the relative importance of the components of the model. The model consists of three enablers: culture, people and technology. These enablers will prepare the organisation to adopt and use the process of knowledge management effectively. The knowledge management process will not be very effective, if the enablers are not implemented successfully. Implementers of a knowledge management initiative must understand that the organisational culture is of primary importance. The other enablers and the knowledge management process should be supported by the organisational culture. The model for knowledge management that is developed in this thesis is compared to the implementation plan of a South African technology company that uses the management-by-projects approach. The model that is being implemented at Sasol Technology is critically compared to the model proposed in this thesis. Conclusions are reached on the gap between the model that is being implemented at Sasol Technology and the model that is developed in this thesis. From this it will be evident that the proposed model could be used as a frame of reference for the implementation of knowledge management in project management organisations. / AFRIKAANSE OPSOMMING: Daar is tans 'n klemverskuiwing in die wêreldekonomie, weg van die tradisionele idee dat grond, arbeid en kapitaal benodig word vir kompeterende voordeel. Die nuwe fokus is op mense se kennis as drywer vir ekonomiese sukses. Hierdie verskuiwing vanaf die industriële ekonomie na die inligting- of kennisekonomie het tot gevolg dat die rol van kennis in die sukses van maatskappye ondersoek word. Die bestuur van kennis is baie belangrik vir alle organisasies wat kompeteer in die kennisekonomie. Vir 'n organisasie wat die bestuur-deur-projekte bestuursbenadering volg, is daar egter nog meer uitdagings. Mense wat binne hierdie omgewing werk word gereeld tussen projekspanne rondgeskuif, dié spanne word ook net gevorm vir die leeftyd van die projek. In internasionale organisasies moet mense van verskillende kulture, met verskillende waardes en ideale, saamwerk op projekte, sonder dat hulle baie tyd het om gewoond te raak aan hierdie verskille. Dit het gelei tot hierdie navorsingstudie van die bestuur van kennis binne organisasies wat die bestuur-deur-projekte bestuursbenadering gebruik. Hierdie navorsing is begin deur 'n oorsig te neem van die relevante literatuur oor kennisbestuur en projekbestuur. Uit die literatuur is 'n modelontwikkel wat bestaan uit al die belangrikste komponente wat bestuur moet word om te verseker dat al die kennis in 'n organisasie gebruik word. Die kennis binne die organisasie moet gebruik word om nuwe waarde te skep wat 'n kompeterende voordeel kan bewerkstellig. Hierdie algemene model is verfyn om die behoeftes van 'n projekbestuursorganisasie te bevredig. Soos reeds genoem is die grootste uitdaging vir projekbestuursorganisasies om die diversiteit in projekspanne in te span tot die voordeel van die organisasie. Hierdie diversiteit is afkomstig van die diverse waardestelsels van spanlede en groeperings binne projekspanne, en daarom ook die diverse kulture in organisasies. Dit kan etniese of nasionale kulture, professionele kulture of funksionele kulture wees, wat ontstaan uit die interaksie van individue wat in groepe werk. Hierdie tesis beklemtoon die belangrikheid van mense, beide as individue en groepe, en ook die organisasiekultuur wat ontstaan as gevolg van die gemeenskaplike waardes en ideale van sulke groepe. Mense kan gemotiveer word om hul manier van werk te verander deur tydens die implementering van 'n inisiatief soos kennisbestuur te fokus op die kultuur van die organisasie. Dit is moontlik omdat die verandering geanker is in die waardes van die mense. Die doel van hierdie studie is daarom nie net die ontwikkeling van 'n model vir kennisbestuur nie, maar ook om die relatiewe belangrikheid van die komponente van die model uit te lig. Die model bestaan uit drie bemagtigers (engels: "enablers"): organisasiekultuur, mense en tegnologie. Hierdie bemagtigers berei die organisasie voor sodat die kennisbestuur proses aanvaar en effektief gebruik kan word. Die kennisbestuur proses sal egter nie baie effektief wees as die bemagtigers nie suksesvol geimplementeer is nie. Die persone wat gemoeid is met die implementering van kennisbestuur moet verstaan dat die organisasiekultuur van primere belang is. Die organisasiekultuur moet ook ondersteun word deur die ander bemagtigers en die kennisbestuur proses. Die model vir kennisbestuur wat in die tesis ontwikkel is word vergelyk met die implementeringsplan van 'n Suid-Afrikaanse tegnologie maatskappy. Sasol Tegnologie gebruik die bestuur-deur-projekte benadering en daarom kan die model wat in hierdie tesis voorgestel word krities met die maatskappy se model vergelyk word. Gevolgtrekkings word gemaak oor die gapings tussen die model wat by Sasol Tegnologie gebruik word en die model wat in hierdie tesis ontwikkel is. Hieruit is dit duidelik dat die voorgestelde model gebruik kan word as 'n verwysingsraamwerk vir die implementering van kennisbestuur in projekbestuursorganisasies.

Thesis (MEng)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: The Rapid Product Development Division (RPD) of the Global Competitiveness Centre (GCC) identified the need to automate and integrate their organisational business processes a nd to share common data and practices a cross the entire enterprise in a real-time environment. Different software applications such as Microsoft" Excel, Microsoft" Access, the University's Financial System and others, are used to complete a single project. A system was therefore needed to provide the capabilities to integrate all of these applications into one workable system. The most perceived technology to create such an environment, namely Enterprise Resource Planning (ERP), was found to be too sophisticated and expensive. The Knowledge Management Software Solution, called EDEN™, was identified as the most appropriate technology that could fulfil the needs of the RPD. Different modern management approaches, such as Theory of Constraints (TOC) and Customer Relationship Management (CRM), and process modelling tools were combined to build three roadmaps on the EDEN™ (Enterprise Design Navigator) platform to provide an enterprise wide business solution. A roadmap will aid as a guide that leads the user through a series of steps in order to create an understanding of the methods to be used when starting a new project or product design. The three roadmaps developed are Project Management, Product Development and Business Functions. The Project Management Roadmap was developed because all the RPD's work for clients is managed in the form of a project. This Roadmap should provide the necessary guidance and support to manage any project. The most important processes of the RPD are without doubt the product development processes. The Product Development Roadmap was developed with detailed procedures to assist with any product design. The business functions of the RPD are functions, such as finance and management information, that support the organisation's operations and the project management processes. The Business Functions identified for the RPD was combined into the Business Functions Roadmap. The main 0 bjective 0ft he thesis was toi ntegrate the business p rocesses a nd a II the software applications into one workable system and to share common data in a real-time environment. This was successfully accomplished by making use of the roadmaps and of the EDEN™ Environment. / AFRIKAANSE OPSOMMING: Die Rapid Product Development Division (RPD) van die Global Competitiveness Centre (GCC) het die nood om hul besigheid prosesse te outomatiseer en te integreer geïdentifiseer asook om hul data en beste praktyke met die hele besigheid te deel in 'n "real-time" omgewing. Verskillende sagteware toepassings soos Microsoft" Excel, Microsoft" Access, die Universiteit se Finansiële Sisteem en ander, word gebruik om een projek uit te voer. 'n Sisteem was dus benodig om al hierdie verskillende sagteware toepassings in een werkbare sisteem te integreer. Die mees toepasbare tegnologie om so 'n omgewing te skep, genaamd "Enterprise Resource Planning" (ERP), was gevind as te duur en te kompleks. Die "Knowledge Management Software Solution", genaamd EDEN™, was geïdentifiseer as die mees toepasbare tegnologie. Verskillende moderne bestuur benaderings, soos ''Theory of Constraints" (TOC) en "Customer Relationship Management" (CRM), asook proses modelleer tegnieke was gesamentlik gebruik 0m drie" road maps" te b ou op te EDEN™ platform. A" roadmap" dien as 'n riglyn wat die gebruikers sal ly deur 'n reeks van stappe met die doelom 'n beter verstaanbaarheid te kry van die tegnieke wat gebruik word wanneer 'n nuwe projek begin word. Die drie "Road maps" is Projekbestuur, Produk Ontwikkeling en Besigheid Funksies. Die Projekbestuur "Road map" was ontwikkelomdat alle werk wat gedoen word deur die RPD bestuur word in die vorm van 'n projek. Hierdie "Roadmap" sal die nodige leiding en ondersteuning bied vir die bestuur van enige projek. Die belangrikste prosesse van die RPD is sonder twyfel die produk ontwikkeling prosesse. Die Produk Ontwikkelings "Roadmap" is ontwikkel met gedetailleerde prosedures om bystand te bied met enige nuwe produk ontwikkeling. Die besigheid funksies van die RPD is funksies, soos finansies en informasie bestuur, wat ondersteuning bied aan die besigheid se operasionele en projekbestuur prosesse. Die geïdentifiseerde besigheid prosesse van die RPD was gekombineer om die Besigheid Funksies "Road map" te ontwikel. Die hoof doel van die tesis was om die besigheid prosesse en al die sagteware toepassing te integreer in een werkbare sisteem asook om data te deel in 'n "real-time" omgewing. Dit was suksesvol bereik deur gebruik te maak van die "roadrnaps" en die EDEN™ omgewing.

This study aimed to investigate into knowledge sharing as a mechanism for managing knowledge in the City of Cape Town public libraries, Western Cape, South Africa. The study sought to achieve the following objectives: To find out the extent to which knowledge sharing takes place in the City of Cape Town public libraries; To establish how knowledge is shared between the less experienced and the more experienced librarians; To explore the influence of knowledge sharing on service delivery in the City of Cape Town public libraries; To identify and discuss the impediments to knowledge sharing the City of Cape Town public libraries; The findings of the study would provide insight useful in addressing the challenges that confront public libraries as far as knowledge sharing and is concerned. This study would assist to maintain the best practices of knowledge sharing in the City of Cape Town public libraries.This study would also help the City of Cape Town policy makers and library management to come up with knowledge‐sharing/ knowledge management intervention measures from an informed point of view.

The purpose of this paper is to introduce a decision support system to prioritize needs that are anchored in an organization. We build on a systems-thinking approach and develop a weighted additive index which considers different viewpoints of organizational stakeholders. First, we briefly review the literature about identifying and prioritizing needs from various scientific disciplines. Then, we use boundary critique to identify critical stakeholders that lead to three different viewpoints in the decision support system. The internal view reflects needs that members of the organization find important and urgent to be satisfied. The external view considers knowledge of outsiders, i.e. who do not work in the organization but are acquainted with it (e.g. experts, customers, facilitators). The systemic view considers system inherent interrelations of needs as perceived by decision makers in the organization. These stakeholder views get assessed by different dimensions, which are subsequently combined and weighted. Based on a method to identify needs, we apply this index in an case study conducted in Austria and discuss implications for theory and practice.