Employee Assistance Programmes are to be established in all government departments, according to a circular of the director-general of the Department Public Service Administration. According to the head office of SAPS, the three disciplines of the Helping Professions should implement this programme. The Helping Professions consist of the Chaplains, Psychological Services and Police Social Work Services. The services rendered by the three disciplines were fragmented and had to be stream- lined and coordinated. This dissertation researched the activation of the existing helping professions in the West Metropole to participate in the development and integration of an effective internal EAP. This would result in more effective teamwork and minimising the duplication of services. In Chapter 1 the research problem was identified, namely activating the three disciplines into an EAP team for the benefit of the SAPS client. When this research was done, proper guidelines from the SAPS National Head Office were yet not in place. To put together an effective EAP team, the uniqueness of each discipline first had to be uncovered to ascertain its strong and weak points, and to determine how the three disciplines would complement one another. Attention was given to the relationship between their discipline-specific training and the core technologies of the EAP. Chapter 2 addresses these aspects. Chapter 3 consists of the findings of the literature review regarding the collaboration between the different disciplines within the helping professions over the broader spectrum. Quite a number of themes that were covered by the literature review were also identified and highlighted by the respondents of the helping professions of the West Metropole. Chapter 4 contains the results of the data analysis and interpretation of the empirical study. Rich data was obtained through a semi-structured schedule used in the interviews. A balance was struck between the functioning of the different disciplines, the literature review and the results of the empirical study, and that was captured in Chapter 5 where certain recommendations were made. Copyright 2004, University of Pretoria. All rights reserved. The copyright in this work vests in the University of Pretoria. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of the University of Pretoria. Please cite as follows: Biehl, J 2004, The activation of the helping professions of the South African Police Service (SAPS) with respect to an internal Employee Assistance Programme in the West Metropole, MA dissertation, University of Pretoria, Pretoria, viewed yymmdd < http://upetd.up.ac.za/thesis/available/etd-02072005-153014 / > / Dissertation (MA (Social Work--EAP))--University of Pretoria, 2006. / Social Work and Criminology / unrestricted

This study explores monitoring and evaluation as a critical element in the success of any EAP. This forms part of Standard 27 in the EAPA-SA standards document. The monitoring and evaluation of the EAP in an organisation refers not only to the individual employee but also to the work organisation and the impact, success, and value of the programme within these two spheres. In recent years, EAPs have been recognised for returning employees to higher levels of efficiency and productivity as a result of the brief therapy offered. In order to maintain this recognition, it is critical for EAPs to demonstrate their cost-effectiveness in terms of both employees and the organisation. This study is based on General Systems Theory and is of a qualitative nature. As is consistent with qualitative research, the aim was to gain an in-depth understanding of the meaning that participants attach to the evaluation of EAPs. This was done by interviewing identified role players, often being those dealing with the EAPs in their organisations. The sample was taken from the client base of a leading EAP service provider and each client was approached to participate voluntarily in the research. The sample size was a total of twelve participants, however the researcher took saturation levels into consideration and therefore a total of ten participants were interviewed. The results of the research highlighted that, in the represented population, there is wide use of monitoring and evaluation processes. The results of these processes are used for various reasons, at different levels of the organisation and are often associated with the success and continuation of the programme. The researcher found that, whilst monitoring and evaluation takes place, standardisation is lacking and a number of clients have mentioned the need for standardised definitions and processes as well as an automated system. It is, therefore, recommended that iv further studies take place with clients of other service providers and that a process of standardisation be considered by EAPA. / Mini Dissertation (MSocSci)--University of Pretoria, 2017. / Social Work and Criminology / MSocSci / Unrestricted

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published_or_final_version / Comparative Asian Studies / Master / Master of Arts