Spelling suggestions: "subject:"[een] CUSTOMER"" "subject:"[enn] CUSTOMER""
11 |
Do service quality scores follow predictable patterns?Bogomolova, Svetlana January 2005 (has links)
This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of perceptual data. The first research question explores how the time since consumers have experienced the service influences their service quality evaluations. The second research question examines how the number of service providers currently used by customers (sole versus multiple service providers) influences their service quality perceptions. / thesis (MBusiness-Research)--University of South Australia, 2005.
|
12 |
The Customer Value Research of The eBusinessTsai, Mei-Chuan 22 July 2002 (has links)
The more and more competitive the commercial world is because of the market is opener and globalize. In the traditional age, the core competitive power of the enterprise was the organization of the enterprise, then as the days passing by, the suppliers and partners joined the group. However we should include the customer relationship into the new values network of the business. Due to the e-commerce technology develops the prosperous business world and brings new economic model and competition, the traditional ways to develop the new customers , aggrandize and keep the old customers are not enough to add values to the enterprise , enhance the loyalty of customers and the value of the customers. Therefore the enterprise needs some new models, systems and methods which are suitable for the e-commerce era, in order to run the business in the competitive and variable markets. We have to take different strategies according to the environment and the goals of the enterprise. The objective of this research is to evaluate the customer value of the customer relationship management via e-commerce attributes and the customer relationship management via the case study of using dispatching services of the human resource.
In Taiwan, There are not so much related articles found in discussing about what customers value factors affect the business, and how they appear. I try to sketch the outlines of the research way by the value focused thinking method and the customer value way via the local dispatching industry through the method.
|
13 |
Do service quality scores follow predictable patterns?Bogomolova, Svetlana January 2005 (has links)
This thesis establishes empirical generalisations in service quality perceptions. Specifically, it examines if service quality scores follow some predictable patterns seen in other types of perceptual data. The first research question explores how the time since consumers have experienced the service influences their service quality evaluations. The second research question examines how the number of service providers currently used by customers (sole versus multiple service providers) influences their service quality perceptions. / thesis (MBusiness-Research)--University of South Australia, 2005.
|
14 |
Validation study of intangible business relationship value measurement a thesis submitted to Auckland University of Technology in partial fulfilment of the degree of Master of Business, June 2004 /Zhang, Annie Liqin. January 2004 (has links)
Thesis (MBus) -- Auckland University of Technology, 2004. / Also held in print (120 leaves, 30 cm.) in City Campus Theses Collection (T 658.812 ZHA)
|
15 |
Erfolgsfaktoren von Customer-Relationship-Management-ImplementierungGreve, Goetz. January 2006 (has links)
Universiẗat, Diss.--Kiel, 2006. / Description based on print version record.
|
16 |
Erfolgsfaktoren von Customer-Relationship-Management-ImplementierungGreve, Goetz. January 2006 (has links)
Univ., Diss.--Kiel, 2006. / Also available in print.
|
17 |
Time dependent after-sales field service system planning /Tang, Qunhong, January 2005 (has links)
Thesis (Ph. D.)--Lehigh University, 2005. / Includes vita. Includes bibliographical references (leaves 182-194).
|
18 |
Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-productionChan, Wa, Kimmy, 陳華 January 2008 (has links)
The Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008. / published_or_final_version / Business / Doctoral / Doctor of Philosophy
|
19 |
Customer loyalty in web-based retailingVan La, Khanh. January 2005 (has links) (PDF)
Thesis (Ph. D.)--RMIT University, Melbourne, Australia. / "November 2005." Title taken from title screen (viewed October 5, 2007). Includes bibliographical references (p. 150-158) and appendices.
|
20 |
Satisfaction and loyalty : examining and challenging the linkages leading to firm performanceKeiningham, Timothy L. January 2009 (has links)
No description available.
|
Page generated in 0.0425 seconds