The aim of this study was to suggest ways to use enterprise risk management (ERM) effectively towards achieving strategic objectives at East London Industrial Development Zone. The results of the research will contribute to the set of tools which business can utilise in effective business planning and achieve sustainability of enterprises. Enterprise risk management provides stakeholders with reasonable assurance that management has taken due care in drawing up strategies aligned with their appetite for risk. The objective was to investigate the utilisation of Enterprise Risk Management at East London Industrial Development Zone. The literature review revealed shortcomings of the traditional risk management strategy. Examples of the shortcomings are its preoccupation with hazard risks and its disconnection with other functions in an organisation. ERM has emerged as the organisation wide approach to the handling of risk. Effectively integrated with strategy-setting and performance management, ERM strengthens opportunity-seeking behaviour by helping directors and managers develop the confidence that they truly understand the risks inherent in the organization’s strategy and have the capabilities in place to manage and monitor those risks. The assessment of risks after the strategy formulation process results in defective risk management. The result could be strategic objectives that are unrealistic and risk management that is just an appendage to performance management. The empirical study consisted of face-to-face interviews using semi-structured questionnaires. The respondents were Business Unit Managers at East London Industrial Development Zone who advised on current practice of ERM in the organization. The main findings of the empirical investigation revealed that ERM started with organisational survival in mind but ended up being a compliance activity. Also, ERM is under-resourced as there are no dedicated ERM financial and human resources. The organization’s unstructured and informal approach to ERM could place the strategic objectives at risk. Recommendations conclude the investigation and address the shortcomings and improvements that can be made to the utilisation of ERM within the organization. The recommendations are ensuring strong commitment towards ERM and widening the participation of all employees in ERM; developing an ERM road map; allocation of resources to ERM initiative; development of a business case for ERM; training of all managers and all employees on ERM; and focusing on low-hanging return, which may result in quicker realisation of the value added by ERM to the organization.

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This study was an exploratory study of how teachers, when faced with classroom problems which are ill-defined problems, identify and interpret the student's point-of-view. The extent to which the concept of "teacher as problem finder" may describe those teachers who have the structures and strategies necessary for teaching from a developmental perspective was also examined. The non-random sample consisted of 27 primary and intermediate level teachers who participated in district-sponsored in-service courses designed to introduce them to a developmental perspective on education. Participants were asked to complete 'The Student Anecdotes Task' and a questionnaire on their background and experience. Teachers' responses to four questions which accompanied each anecdotal task were rated according to cognitive process variables associated with problem finding and subsequent problem solving. These included: problem formulation, integrative complexity, quality of point-of-view and developmental teaching strategies. Additional variables of interest to the study included, concern for problem finding and several demographic variables. The results suggested that the variables of problem formulation, integrative complexity and quality of point-of-view as well as the developmental teaching strategies may affect how teachers identify and interpret the student's point-of-view in ill-defined problem situations. Implications for teacher education and studies of teacher thinking were discussed. The need for clinical interviews augmented by classroom observations was emphasized for future studies. Several research questions, related to the cognitive process variables identified in this study to affect the teacher's ability to teach from a developmental perspective, were generated. / Education, Faculty of / Educational and Counselling Psychology, and Special Education (ECPS), Department of / Graduate

Groupthink is a theory concerning decision making developed by Janis (1972) on a case study basis. He uses the theory to explain several international fiascoes such as the Bay of Pigs invasion of Cuba. Highly cohesive, isolated groups operating in stressful circumstances, under highly assertive leaders may support the leader's position in the attempt to maintain group consensus. Experimental research reviewed by the present author is reinterpreted as not supporting the theory. Criticisms concerning the original development of the theory and the possibility of obtaining disconfirming evidence are outlined. The present experiment obtained for subjects 192 staff members from government and corporate organizations. Leadership style, cohesiveness and stress were manipulated to simulate the groupthink conditions. The four-person groups attempted to develop solutions to two current social problems: (1) Canadian immigration, and (2) capital punishment. The sessions were taperecorded and subjects were given post-experimental questionnaires. The questionnaires provided information for manipulation checks and the attempt to observe specific symptoms of groupthink. The audio-tapes were rated by two independent observers for the quality of the decision making discussions. The proposed solutions (in transcript form) were rated for their quality by experts from Immigration and law. Groupthink theory was not supported by the analyses at the various levels. The independent variable manipulations were moderately successful. The results indicated that leadership style played the dominant role in affecting both the group atmosphere and the quality of the decision making. These findings are interpreted as being consistent with earlier research on groupthink theory. It was also found that the time limitations employed in the study influenced the task oriented dimensions of the group processes It was suggested that the role of leadership may be more crucial to group-think theory than is the role of group cohesiveness. However, before reaching a decision on the validity of the groupthink theory based upon the current laboratory research, it is recommended that groupthink be tested in a fashion more appropriate to the level of analysis of the theory. / Arts, Faculty of / Psychology, Department of / Graduate

Collectivity, (a non-bureaucratic, non-hierarchical participatory-democratic organizational form) has been developed as an alternative to bureaucracy in some Western industrial societies. Such an organizational form, although existing independently of the feminist movement, is one important tool used by that movement to accomplish its goals. Collectivity has a particularly close relationship with what I have called integrative feminism, which focuses on a synthesis of feminine and masculine polarities both in society and within individuals, on a re-definition and sharing of power, and on an emphasis on the feminine sphere in order to redress the present imbalance between the masculine and the feminine in Western society. Collectivity, with its emphasis on democratization and feminization of the work process, shares many of the goals of integrative feminism. The purpose of the thesis, then, is to demonstrate the masculine nature of traditional bureaucracy and the feminine nature of collectivity, and thus the relationship between integrative feminism and collectivity. The point of view taken in this thesis is that the sexual polarization that exists throughout Western industrial society is not a natural outcome of the biological differences between the sexes, but is socially determined and therefore changeable by social means. The thesis argues that this polarization, manifested in one-sided personality development for both sexes and the division of social life into an over-valued masculine (productive) sphere and an under-valued feminine (maintenance) sphere, which emphasize different functions, characteristics and values, is destructive to human and social growth. It also argues that sexual polarization is a significant factor in the crisis the world is now facing, which involves the domination of the powerless by the powerful, domestic and international conflict, and, in the West, too-rapid growth and over-consumption. While certain limitations restrict the general application of collectivity as a universal organizational form (for example, social demands for productivity and disparity between the ideology of collectivity and the dominant ideology), it may be that elements of collectivity can be effectively combined with elements of bureaucracy in a variety of contexts. The data on which the argument is based includes the literature of feminism, organizations, and social movements; previous research done on the Vancouver Women's Health Collective; and personal experience in social movement activity. / Arts, Faculty of / Sociology, Department of / Graduate

Past research has demonstrated that individual and group judgments are subject to systematic biases. Although much effort has been devoted to the debiasing of individual judgments, no corresponding work to date has been found on the debiasing of group judgments. Complicating this research gap is the fact that group and team work is gaining increasing importance in organizational settings. The current study examines the usefulness of group support systems (GSS) in addressing two important judgment biases, namely, representativeness bias and availability bias. Representativeness bias refers to the bias incurred in posterior-probability estimation by not properly utilizing information sources such as base rate. Availability bias occurs when events of higher availability to the memory are correspondingly judged as occurring more frequently. The formation of a judgment is seen from the perspective of an information integration process. Two orthogonal dimensions of information integration -- interpersonal and intrapersonal -- are involved in group judgments. Interpersonal information integration concerns the aspect of information sharing among group members, and can be supported with the electronic communication channel of GSS. Intrapersonal information integration deals with the information processing capacities and capabilities of individuals, and is supportable using cognitive-support tools of GSS. A laboratory experiment with a 2x2 factorial design was conducted. One hundred and twenty subjects took part in the experiment. They were randomly allocated to 40 groups. Two experimental tasks, designed to examine the two judgment biases of interest, were solved by each group. Data pertaining to both processes and outcomes were collected and analyzed. Representativeness bias was reduced by the use of cognitive support, in the form of a problem representation tool. Groups with the problem representation tool made fewer references to diagnostic information versus base rate, leading to the use of more correct strategies which combined these two information sources. The use of the problem representation tool was found to be responsible for causing this chain of events. On the other hand, electronic communication did not lead to a similar change in the pattern of group processes, and, correspondingly, did not reduce the representativeness bias. Although electronic communication is capable of improving the interpersonal aspect of information integration, the representativeness bias is primarily a result of cognitive limitations, and benefits little from improved communication among group members. Availability bias was reduced by both cognitive support and communication support. Cognitive support, in the form of electronic brainstorming, increased the information search scope of issues, especially those issues of relatively low availability to the memory. Electronic communication allows parallel input and has a lower social presence than verbal communication. These features helped to reduce the extent of groupthink and widened the range of alternative solutions proposed. Some interaction effects were observed on group members’ perceptions of the group process. For example, communication medium had an effect on group members’ satisfaction in groups without cognitive support, but not those with cognitive support. Correspondingly, cognitive support affected some perceptual variables in verbally-communicating groups, but not electronically-communicating groups. Examples of such effects include an increase in perceived socio-emotional behavior and perceived informal leadership. / Business, Sauder School of / Graduate

The problem of selecting appropriate mathematical models for use in studying hydrological phenomena has created a situation in which the choice of suitable models by hydrologic practitioners has become exceedingly complex. The extensive comments in the literature indicate that neither the traditional system of technical journals nor the more modern computer -based retrieval schemes have really solved the problem. Further examination shows that similar problems have arisen in many fields, hence a well organized attack on the specific problem of hydrologic model choice can have a more general application. The present problem is identified as a requirement to codify and make accessible to users information in a more directly user oriented format. The problem of model choice arises at several levels, ranging from decision on what fundamental structure to use, to choice of parameters, and on to model calibration and validation. This paper is focused on a scheme to aid in model structure choice. The essential ingredients of model structure choice, and indeed of many choice processes, are extracted and embedded in a generalized set theoretic mathematical notational framework in order to give some insight into the nature of the problem. Within this framework the specialized features of the model choice problem are analyzed, and a specialized model is developed for assisting in model choice and all problems similarly situated. These considerations lead to the development of a finite vector of objective statements with codified responses prepared by a panel of qualified researchers who are willing and able to construct the essential information in a user oriented format. It is required that the panel not only couch their information in objective oriented terms but that they also generate value judgments for the individual components. In this way, those using the system can take advantage of the expert opinions embedded in the model while, at the same time, tailoring the choice to meet their own specific needs and aspirations. This results in what is defined as a mathematical CHOICEMODEL. The implementation of a system for interactive computation of the CHOICEMODEL is described in detail, and the associated computer programs are presented in appendices. A detailed instruction manual is given, and the implementation of the method is illustrated by an easily understood model of the ingredients of the problem of selecting an 8 -track stereo tape deck for home use. The plan is outlined whereby hydrologic choice models can be developed within the CHOICEMODEL system by a selected panel of expert EVALUATORs.

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The integration of economic, social and environmental dimensions is essential for corporate sustainability. Integration requires that there be no a priori priority among these dimensions. Economic priorities, however, often dominate decision-making processes in for-profit organisations. This thesis asks how do organisations integrate predominant economic dimensions, on the one hand, and social-ecological dimensions, on the other? The question is focused on the middle management level, where relatively little is known about how competing organisational aspects are integrated. The study addresses a gap in theory relating to tensions in corporate sustainability by drawing on paradox, organisational ambidexterity and organisational identity literatures. The case study explored the research question from the lived experience of purposefully sampled research participants in a century-old mining company. The study focused on the integration of economic and social-ecological (E&SE) dimensions in the cross-functional decision-making process where mining projects are developed. Findings from the inductive analysis before and after the introduction of an intentional integration process revealed five dimensions of differentiation that were further explored. The analysis culminated in a process model of E&SE integration. I argue that E&SE integration on the middle management level is characterised by tensions between competing, interrelated priorities that constrain integration. Notwithstanding organisational commitment to corporate sustainability and E&SE integration, failure to manage these tensions perpetuates unsustainable outcomes in decision-making processes. The overarching contribution to corporate sustainability literature is a process model of E&SE integration on the middle management level that addresses the tensions that constrain integration. Integration is enabled by suspending premature convergence on a single option and by bringing social-ecological dimensions to the forefront in order to explore how E&SE dimensions are interdependent, before making binding choices. The study contributes to organisational ambidexterity literature by showing how the integration of strategic priorities on the middle management level is distinct from integration on the senior management level with respect to the quality of the decision and the locus of integration. The study also contributes to an emerging scholarly conversation regarding organisational purpose by identifying how reframing purpose into an integrative metaframe can enable commitment to an integrated decision-making process.

During the past decade, building energy consumption has risen significantly. Meanwhile, the building area is being increased at a high speed. The conflict between high building energy consumption and low energy efficiency has attracted great attention in the construction industry. HVAC system contributes to most of the whole building energy consumption. Thus, it is imperative to study and analyze the means of HVAC system’s energy conservation. This study aims at addressing two specific challenges: (1) the lack of knowledge to know the kind of HVAC performance that can be evaluated as the criteria for decision making; and (2) the lack of efficient methods for collecting HVAC system and equipment data to comprehend the information used by decision makers. An effective way to minimize these challenges is to predict the HVAC performance of a new building at the conceptual design stage through the application of energy simulation tools. However, the development process of these tools is usually isolated, which results in having the information of a building model that is created by other tools cannot be shared. On another side, there is a need to establish an energy conservation expert system to use during the design of the HVAC systems for buildings. Based on the above, this study integrates Building Information Modeling (BIM) and decision-making system to select HVAC systems for buildings. First, the basic of HVAC components and systems are collected and stored in specific database that will be used for the optimization of HVAC design. Various types of heating/cooling equipment are presented based on ASHRAE standards. Second, the environmental, economic, technical performance and green building rating system are summarized as the criteria for evaluating HVAC performance. Then a combined AHP (Analytic Hierarchy Process) and Entropy structure for HVAC system is introduced as the Decision-making method. Finally, the interoperability of BIM tool is developed to bridge the connection between BIM tool and the HVAC decision making systems through the whole life cycle of buildings. The entire model is coded in Visual Studio via C#. The model is tested through a project to prove its workability and dependency.