Thesis (MA (Industrial Psychology))--University of Stellenbosch, 2005. / Several years of research have been dedicated to investigating the question of why intelligent and experienced leaders are not always successful in spite of having high levels of cognitive intelligence (IQ) and the suitable personality traits. Emotional Intelligence (EI) gained considerable popularity from the notion that it may underlie various aspects of workplace performance that could not be accounted for by IQ or personality and that it could be developed in promising individuals. Adjunct to this, the field of Positive Organisational Scholarship underscored the importance of cultivating positive emotions in individual organizational members and others, not just as end-states in themselves, but also as a means to achieving individual and organizational transformation; and hence optimal functioning over time. The Swinburne University Emotional Intelligence Test (SUEIT) is one of numerous models and measures of EI that have consequently been developed. The development of this measure was aimed at providing an assessment of the most definitive dimensions of the construct by incorporating six of the predominant models and measures into the development of EI to provide an assessment of the most definitive dimensions of the construct. The current study was aimed at addressing the need for evidence in support of a self-report EI measures’ utility to predict e.g. effective organizational leadership over and above other established constructs. Specifically the study aimed to provide support for the utility of the SUEIT to predict variance in leadership competence indicated by Assessment Centre (AC) technology results, not accounted for by other psychometric tools, namely the Occupational Personality Questionnaire (OPQ32i), measuring personality. One of the biggest issues currently facing measures of EI is the discriminant validity from measures of personality. Research was necessary to add to the body of knowledge with regards to the relationship between EI and effective leadership, and to provide support for the incremental validity of an EI measure to predict effective leadership over and above other well-established models and measures. The theoretical arguments that underlie the rationale for this study are encapsulated in the conceptual claims made about EI and organizational leadership, the IQ-EI debate as it pertains to leadership and the relationship between EI and effective leadership (i.e. the discriminant, predictive and incremental validity of EI related to organizational leadership). The constructs of EI, personality and AC leadership competencies were operationalised through the SUEIT, OPQ32i and leadership AC technology, respectively. The sample consisted of 49 < N < 112 (variation in the sample size was due to varying amount of missing cases in the different analyses done) middle managers from a company in the life assurance industry in South Africa. OPQ32i and AC data was extracted from archival records and EI data was collected on a separate occasion by means of an online version of the SUEIT. A controlled inquiry of non-experimental kind was followed and correlational and multivariate data analysis procedures were employed, using the SPSS (version 12) statistical package. The data analysis was aimed at determining whether relationships exist between the participants’ scores on the different competencies as rated by means of the leadership AC technology and the dimensions measured by the psychometric instruments. It was also aimed towards finding evidence for the incremental validity of the SUEIT over the OPQ32i in predicting leadership competencies. The results demonstrated the existence of various relationships between EI (as measured by the SUEIT) and specific leadership competencies measured by the AC technology employed by the sponsoring organisation. Adjunct to this, partial evidence has been obtained in support of the predictive validity of EI as operationalised by the SUEIT. In several instances it was found that there are overlap in the measurement of the underlying latent constructs by the different personality and EI dimensions from which such results were inferred. In order to compare these findings (with regards to the overlap between EI and personality traits) with previous research, conceptual links were drawn with other EI and personality measures used (e.g. the Bar-On EQi and NEO-FFI). Expected conceptual and theoretical equivalence in the measurement of personality and EI were confirmed. However, evidence for the incremental validity of the SUEIT (and specifically different dimensions thereof) was still found for most of the leadership competencies. Based on the results it can be assumed that the SUEIT predicted scores on the examined leadership competencies when a measure of personality, namely the OPQ32i (already employed for this purpose) was controlled for. The results added to the understanding of what characteristics leaders in the sponsoring organization should possess to enable them and the organisation to be successful. The results provide preliminary evidence that the SUEIT could be useful to organizational decision makers, who need to select leaders that competently display leadership behaviours. It also provides preliminary evidence that EI and the SUEIT should be viewed as a useful construct and tool. The use of archival data introduced several limitations to the study and will be discussed with suggestions for future research.

Thesis (MComm)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: An exploratory study, conducted in a clothing manufacturing plant, investigated the presence of a single psychological climate in an organisation, as well as the relationship between two increasingly important constructs namely: leader emotional intelligence and the psychological climate of an organisation. Of a total employee population of 1725 a sample of 600 participants were drawn. 297 Completed responses were returned for analyses. An Exploratory Factor Analysis (EFA) was conducted on both The Swinburne University Emotional Intelligence Test (SUEIT), which is designed to measure emotional intelligence, and the Organisational Climate Questionnaire of Koys and DeCotiis, which measures psychological climate. Stepwise discriminant analysis provided evidence to accept the proposition that a single psychological climate existed in the organisation. The results of a Pearson correlation analysis, multiple regression and discriminant analysis indicated that emotional intelligence is significantly, positively related to psychological climate as a dependant variable. / AFRIKAANSE OPSOMMING: 'n Eksploratiewe studie is onderneem in 'n klere vervaardigingsonderneming om ondersoek in te stel na die aanwesigheid van 'n enkel sielkundige klimaat, asook die verwantskap tussen twee belangrike konstrukte, naamlik emosionele intelligensie en sielkundige klimaat in 'n organisasie. 'n Steekproef van 600 deelnemers is geneem uit 'n populasie van 1725 waarvan 297 voltooide antwoorde ontvang en geanaliseer is. 'n Eksploratiewe Faktor Analise (EFA) is op beide die Swinburne Universiteit Emosionele Intelligensie Toets (SUIET), en die Organisasie Klimaat Vraelys van Koys en De Cotiis, wat onderskeidelik emosionele intelligensie en sielkundige klimaat meet, uitgevoer. Bewyse deur middel van stapsgewyse diskriminante analise is ingewin om die hipotese te aanvaar dat 'n enkel sielkundige klimaat in die organisasie aanwesig is. Die resultate van 'n Pearson korrelasie, meervoudige regressie en diskrimante analise het aangedui dat emosionele intelligensie beduidend, positief verwant is aan sielkundige klimaat as 'n afhanklike veranderlike.

no abstract available / Teacher Education / M.Ed. (Specialisation in Guidance and Counselling)

This research focused on engineers in the high technology industry as a distinct population that remains understudied in research on workplace emotional intelligence (EI). A mixed-method field study was used to examine the relationship between emotional intelligence and team effectiveness in engineering teams in a global high-tech organization. The study population was 27 self-directed, global software development engineering teams whose work was structured using Agile / Scrum methodology. Team member EI was measured through use of the short form Trait Emotional Intelligence Questionnaire. Group emotional intelligence was measured through use of the Team EI Survey, which assesses team norms that support group-level emotional intelligence. Team effectiveness was measured via surveys completed by both team members and their managers. Findings revealed the study population of engineers had significantly higher mean levels of individual trait EI and their teams had significantly higher group-level EI scores than the overall populations in the survey databases for both instruments. Individual trait EI and group-level EI were found to be significantly positively correlated with one another at the overall mean level and among many of their dimensions. Team member ratings of team effectiveness were shown to have a significant positive correlation with group-level EI, while manager ratings of team effectiveness showed an inverse, negative (although not significant) relationship. Qualitative responses from both managers and team members stated a strong valuing of emotionally-intelligent behaviors and norms as enablers of successful team performance. Consistent with the data, comments also suggested a strong connection between the practices of the Agile / Scrum methodology and the development and reinforcement of individual trait EI and group-level EI norms. Implications for practice include establishing a common definition of team effectiveness across managers and team members. Findings also support the development and use of group-level emotional intelligence norms for engineering teams. Further research is recommended to explore the relationship between use of the Agile/Scrum methodology and individual and group emotional intelligence. This study contributes to the literature on emotional intelligence and team effectiveness, particularly for self-directed engineering teams using the Agile / Scrum methodology.

abstract: The current paradigm to addressing the marginal increases in productivity and quality in the construction industry is to embrace new technologies and new programs designed to increase productivity. While both pursuits are justifiable and worthwhile they overlook a crucial element, the human element. If the individuals and teams operating the new technologies or executing the new programs lack all of the necessary skills the efforts are still doomed for, at best, mediocrity. But over the past two decades researchers and practitioners have been exploring and experimenting with a softer set of skills that are producing hard figures showing real improvements in performance. / Dissertation/Thesis / Masters Thesis Construction 2014

The 21st century world of work is characterised by increased global competition, a relentless drive to cost effective measures, work pressure, highly constrained budgets, higher levels of unemployment, constant economic fluctuations, political instability as well as corruption. The general aim of this study was to determine the relationship between emotional intelligence and occupational stressors amongst firefighters in a metropolitan municipality. Although there has been some research conducted on stress amongst firefighters in South Africa, there has been no research on the two constructs of occupational stress and emotional intelligence of firefighters. The study was done through a quantitative research method. The sample was selected by using the nonprobability sample of convenience. The sample was obtained by selecting any seven (7) of the 21 fire stations randomly. The sample consisted of 150 firefighters who completed a Biographical Information Questionnaire, Bar-On Emotional Quotient Inventory (EQ-I 2.0) and the Sources of Work Stress Inventory (SWSI). The questionnaires were analysed using SPSS, the correlation and multiple linear regression results indicated that there is a relationship between the two constructs, emotional intelligence and occupational stress amongst firefighters and that those with a higher level of emotional intelligence experienced less stress and those who scored lower on emotional intelligence experienced high levels of stress. / Industrial and Organisational Psychology / M. Com. (Industrial and Organizational Psychology)

African American entrepreneurs in Houston, TX, lack the emotional intelligence required to be self-employed and remain in business. The purpose of this qualitative interview study was to gain a robust understanding of what strategies African American entrepreneurs can adopt to increase emotional intelligence, which will aid them in remaining in business beyond the first 5 years. The central research question focused on common understandings of the strategies African-American entrepreneurs in Houston, TX, adopt to increase their emotional intelligence such that it contributes to them remaining in business beyond the initial 5 years. The conceptual framework that grounded the study was the emotional intelligence theory. Data were collected from semi-structured interviews with a purposeful sample consisting of 15 African American entrepreneurs from Houston, TX who have been in business for a minimum of 5 years. The interviews consisted of open-ended questions. A thematic analysis was conducted on 15 interviews. Eight themes were developed from the data analysis: emotional intelligence, leadership styles, emotional reactions, maturity level, training, business sustainability, communication, and flexibility. Consistent emotional intelligence training emerged as useful in African American entrepreneurs' business sustainability. The potential implications for positive social change stem from African American entrepreneurs developing more sustainable organizations. The findings of this study may be used by stakeholders and organizational leaders to provide the opportunity to build more emotionally intelligent organization.

Attrition in Higher Education continues to present academics, researchers and professionals with an ongoing dilemma. Achieving a fair balance between the academic rigour of meritocracy and the wider access agenda of social inclusion, demands that entrance criteria incorporates measures beyond the traditional prior academic attainment. Emotional Intelligence has been presented in the literature as a valid and reliable predictor of retention and performance in industry and researchers have suggested that similar benefits may be found in education. In this dissertation, the construct of Emotional Intelligence was explored, reviewing contemporary models and their respective measurement tools. A self report tool for measuring ‘trait’ Emotional Intelligence was selected from the review and used to examine the predictive relationship between emotional intelligence and the outcomes at the end of the first year of undergraduate nurse education namely: clinical practice performance; academic performance and course attrition by nursing and midwifery students. The sample group consisted of a cohort of student nurses and midwives (N = 178) who commenced their training in 2007. A significant predictive relationship was found between emotional intelligence and clinical practice performance (r = 0.75, N = 116, p < 0.05); emotional intelligence and academic performance (r = 0.16, N = 168, p < 0.05) and emotional intelligence and attrition (r = 0.31, N = 178, p < 0.05). Age was also found to predict attrition (r = 0.25, N = 178, p < 0.05) while prior academic attainment was found to predict academic performance (r = 0.20, N = 168, p < 0.05). The dissertation proposes the inclusion of measures of emotional intelligence as an aid to recruitment and selection processes in nurse and midwifery education. It also recommends that other practice based vocational programmes, within the higher education sector, consider exploring emotional intelligence in their recruitment and selection processes.

In a fast paced change external and internal business environment in which businesses are to deliver to their maximum capacity, there is little room for resistance to change by employees. Acknowledging all the elements responsible for resistance to change within the corporate world, the study aimed to find if there is any relationship between the emotional intelligence of employees and their resistance to change initiatives which slows down company potential to stay abreast of market needs. By making use of a 4-point Likert type scale and questionnaire data was collected from 47 pharmaceutical representatives based in 5 different provinces within South Africa. The analysis was done based on a variety of statistical methods such as Mann Whitney, Spearman’s rho’s. The results suggest that there is a definite relationship between the overall emotional intelligence of employees and resistance to change. The study focusses its efforts on the pharmaceutical industry that offers service and products to healthcare professionals. Perhaps research on other sectors of the business could offer a broader view of the impact of emotional intelligence on resistance to change as the representatives only make up a small proportion of the overall business. An important insight of this study is that emotional intelligence has proven to play a very significant role in a variety of functions of the business and deserves deeper investigation and attention. Although only a small share of the business formed part of the sample of the study, it is clear that the company has to address resistance to change and the initiators thereof. Little study has been done on the relationship between emotional intelligence and resistance to change within the South African market, adding available data relating to the topic relationship and importance. / MBA, North-West University, Potchefstroom Campus, 2015

In a fast paced change external and internal business environment in which businesses are to deliver to their maximum capacity, there is little room for resistance to change by employees. Acknowledging all the elements responsible for resistance to change within the corporate world, the study aimed to find if there is any relationship between the emotional intelligence of employees and their resistance to change initiatives which slows down company potential to stay abreast of market needs. By making use of a 4-point Likert type scale and questionnaire data was collected from 47 pharmaceutical representatives based in 5 different provinces within South Africa. The analysis was done based on a variety of statistical methods such as Mann Whitney, Spearman’s rho’s. The results suggest that there is a definite relationship between the overall emotional intelligence of employees and resistance to change. The study focusses its efforts on the pharmaceutical industry that offers service and products to healthcare professionals. Perhaps research on other sectors of the business could offer a broader view of the impact of emotional intelligence on resistance to change as the representatives only make up a small proportion of the overall business. An important insight of this study is that emotional intelligence has proven to play a very significant role in a variety of functions of the business and deserves deeper investigation and attention. Although only a small share of the business formed part of the sample of the study, it is clear that the company has to address resistance to change and the initiators thereof. Little study has been done on the relationship between emotional intelligence and resistance to change within the South African market, adding available data relating to the topic relationship and importance. / MBA, North-West University, Potchefstroom Campus, 2015