The goal of this thesis is to characterize a specific application of mobile marketing, particularly the application of location based mobile marketing by the company H&M in the Czech Republic. The company is one of the largest global clothing retailers. The thesis is divided into a theoretical and practical part. The first one was completed by researching specialized literature and online resources and was crucial for understanding and completing the actual analysis of the specific mobile marketing application in the practical part of the thesis. The second part of the thesis contains the description of the company, its history, company values and concept. Furthermore, the work includes the analysis of the marketing mix with emphasis on the communication mix of the company. In the actual analysis of the specific application of mobile marketing in the company H&M, I described the geolocation SMS campaign and tried to submit improvement proposals for future use of this type of mobile marketing campaign and also suggested other possibilities in using location based mobile marketing in the company.

[pt] O varejo se depara hoje com a crescente onipresença de tecnologias móveis digitais. No entanto, a maioria das compras ainda é concluída em lojas físicas. Muitas questões surgem então com relação à conexão do digital com o físico, do online e do offline, sendo a proximidade do consumidor com relação ao ponto de venda um aspecto instigante do contexto estratégico do mobile marketing. Pouco se sabe ainda sobre os efeitos do marketing baseado em localização nas visitas à loja. O objetivo desta tese é então examinar os efeitos do conteúdo de mensagens mobile e dos dados de geolocalização nas visitas às lojas, conectando os esforços online ao comportamento offline, em uma perspectiva cross-channel. O método consiste em um estudo qualitativo, um estudo de dados secundários (estudo 1), experimentos de campo (estudos 2 e 3) e um experimento online (estudo 4), em uma abordagem de método misto. O estudo qualitativo envolveu entrevistas em profundidade com gerentes de nível C e especialistas em mobile de importantes empresas da indústria digital. O estudo 1 analisou quais elementos visuais e textuais são preditores de taxas mais altas de visitação (VTR) em campanhas mobile, usando visão computacional e aprendizado de máquina em uma amostra de 640 campanhas de celular baseadas em localização. Os resultados mostram que anúncios mobile com apelo de marca tendem a gerar mais visitas ao ponto de venda do que aqueles com apelo de compra. Um anúncio mobile exibindo uma pessoa / pessoas tende a gerar mais visitas ao ponto de venda do que um sem pessoa. As palavras black, desconto e participar tiveram um efeito positivo nas visitas. O Estudo 2 testou o efeito da proximidade do consumidor ao local em resposta a notificações push mobile. O Estudo 3 testou os efeitos do conteúdo de mensagens mobile (prompts promocionais, de marca ou personalizados) combinados com dados de geolocalização em visitas a lojas. Ambos os estudos foram realizados em um experimento de campo em um grande shopping center, com os usuários do aplicativo do shopping. Dadas as limitações dos dados dos estudos 2 e 3, devido à pandemia de Covid-19, foi realizado um quarto estudo experimental online, com 1.534 participantes. Como contribuição teórica, os estudos forneceram novas perspectivas sobre mobile marketing, comunicação baseada em localização e efeitos de notificação push sobre as atitudes e comportamento dos clientes, trazendo mais insights sobre a era do marketing de marca na mão. Os resultados ajudam a direcionar decisões estratégicas de mobile marketing, impulsionando ações de menor alcance, mas maior precisão, com expectativa de taxas de conversão mais altas. / [en] The retail context faces an increasing omnipresence of mobile technologies. Yet, most purchases are still concluded in brick-and-mortar stores. Many issues arise regarding connecting digital with physical, online and offline, with the consumer proximity to physical locations as an important aspect of the mobile marketing strategic context. Little is known about the effects of mobile location-based marketing on store visits. The objective of this dissertation is to analyze which visual and textual features of push online mobile messages generate more visits to brick-and-mortar stores, connecting online efforts to offline behavior, in a cross-channel perspective. The method consists of a qualitative study, a secondary data study (study 1), field experiments (studies 2 and 3) and an online experiment (study 4), in a mixed-method approach. The qualitative study involved in-depth interviews with C-level managers and mobile experts from major companies in the digital industry. Study 1 analyzed which visual and textual features are predictors of higher visit through rates (VTR) in mobile campaigns, using computer vision and machine learning in a sample of 640 location-based mobile campaigns. The findings show that mobile adds with branding appeal tend to drive more visits to the offline point of sale than those with purchase appeal. A mobile add displaying a person / people tends to drive more visits to the offline point of sale than one with no person. Words black, discount and participate displayed a positive effect. Study 2 tested the effect of the proximity of the consumer to the location in response to mobile push notifications. Study 3 tested the effects of mobile message content (promotional, branded or personalized prompts) combined with geolocation data on store visits. Both studies were conducted in a field experiment in a large shopping mall, with the mall app users. Given the limitations of the data from studies 2 and 3, due to Covid-19 pandemic, a fourth online experimental study was conducted, with 1.534 participants. As theoretical contribution, it provided new perspectives on mobile marketing, location-based communication and push-notification effects on customers attitudes and behavior, bringing further insights into the brand in the hand marketing era. The results help directing mobile marketing strategic decisions, driving actions of smaller reach but greater precision, with expected higher conversion rates.

During the dot com era the word 'personalisation' was a hot buzzword. With the fall of the dot com companies the topic has lost momentum. As the killer application for UMTS or the mobile internet has yet to be identified, the concept of Multi-Dimensional-Personalisation (MDP) could be a candidate. Using this approach, a recommendation of mobile advertisement or marketing (i.e., recommendations or notifications), online content, as well as offline events, can be offered to the user based on their known interests and current location. Instead of having to request or pull this information, the new service concept would proactively provide the information and services – with the consequence that the right information or service could therefore be offered at the right place, at the right time. The growing availability of "Location-based Services“ for mobile phones is a new target for the use of personalisation. "Location-based Services“ are information, for example, about restaurants, hotels or shopping malls with offers which are in close range/short distance to the user. The lack of acceptance for such services in the past is based on the fact that early implementations required the user to pull the information from the service provider. A more promising approach is to actively push information to the user. This information must be from interest to the user and has to reach the user at the right time and at the right place. This raises new requirements on personalisation which will go far beyond present requirements. It will reach out from personalisation based only on the interest of the user. Besides the interest, the enhanced personalisation has to cover the location and movement patterns, the usage and the past, present and future schedule of the user. This new personalisation paradigm has to protect the user's privacy so that an approach supporting anonymous recommendations through an extended 'Chinese Wall' will be described.

Mobile marketing. History of mobile cellphones. The smartphone market and its development. Smartphone users` behavior. Mobile application for smartphone. Measurement of success of mobile applications. Czech insurance market. Marketing of insurance companies. Mobile marketing possibilities for insurance companies. Reasons for introduction of mobile application by Česká pojišťovna insurance company. Creation and evaluation of mobile application Pojišťovna.

The purpose of this research is to explore the business strategies of a firm seeking to develop and profitably market a mobile smartphone application to understand how small, digital entrepreneurships may build sustainable business models given substantial market barriers. Through a detailed examination of one firm’s process to try to commercialize their mobile app, we identify various business model decisions and marketing strategy approaches that hindered the company’s efforts. The case study describes two distinctly different business models adopted in succession, as well as the various adjustments the firm makes to its target market, distribution and pricing approach that led to their current strategy. This research looks closely at business-to-business-to-consumer distribution arrangement for mobile apps and in doing so challenges the rising positive bias that exists for the app store as the dominant actor in the mobile value chain. For practice, this paper suggests unanticipated hurdles small digital entrepreneurs may face if they rely heavily on mobile advertising and the app store to launch and sustain their business.

Purpose: To study the Dutch youth’s perceptions on and attitudes toward mobile advertising. Background: Consumers are living within a media saturated environment, which limits the effectiveness of advertising. This has led to advertising clutter, most prevalent in traditional mass media. The advertising clutter has resulted in marketers moving their advertising focus toward less cluttered mediums, such as mobile advertising. Mobile advertising allows companies to specifically target the right consumers by looking at age, gender and geographic regions etc. Being able to advertise to such a specified target group is an advantage for companies, however the question remaining is how consumers perceive this form of specific targeting advertising. Method: In this research the deductive approach has been implemented in order to answer the research questions. Both qualitative and quantitative data has been collected through a questionnaire and focus group. The statements used in the questionnaire are based on previous studies and theories. The data retrieved through the questionnaire has been analysed using SPSS. Conclusion: The results of this study showed the Dutch youth mainly sees the originality, interactivity and entertainment levels of mobile advertising as positive in comparison to traditional forms of advertising. Furthermore, message content was shown to be an important factor in order for the consumer to perceive the advertising as positive. The main aggravating attributes that come with mobile advertising are the perceived risks, like receiving too many advertising messages. Furthermore it was found that the more positive the attitude toward advertising in general is, and the more the consumer likes searching for product information, the more positive the attitude toward mobile advertising will be. The main purpose of this research was to find out what the attitudes of the Dutch youth are toward mobile advertising. The statistical results showed a negative attitude toward mobile advertising. However, the qualitative results showed that when mobile advertising is used in a proper way, consumers’ attitudes can be positive.

Research question: To what extent is mobile/SMS advertising privacy norms, associated with permission, relevance and control, applied to mobile display advertising contexts by mobile ad networks? How is this motivated? Purpose: The purpose of this thesis is to work as an initial step in the process of establishing what privacy norms that should be applied by mobile ad networks in mobile display advertising contexts. Insights generated, regarding potential impacts of the rapid development within the mobile advertising industry on how privacy issues are handled by mobile ad networks, are desired outcomes. Such outcomes could then potentially be used as a foundation for future research within the field. Theoretical framework: The theoretical framework of this study is based on previous research regarding mobile/SMS advertising. Methodology: I have applied a qualitative research strategy and an inductive research approach. Furthermore an interpretivistic epistemological position was taken and a constructionist ontological position. The research is designed as a multiple case study. The sample consists of the two mobile ad networks Ericsson and Inmobi. The companies were interviewed using semi-structured interviews. Results: Based on the findings, my answer to the research question is that mobile/SMS advertising privacy norms associated with permission relevance and control is only partly applied in mobile display advertising contexts. The reasons for applying/not applying the norms are all reasonable. There is no doubt about that the ad networks acts are greatly influenced by wanting to uphold consumer privacy. Established through the findings in this study is that the change within the mobile advertising industry, associated with new forms of advertising being available for advertisers through the medium and what information that is being collected about consumers, do have an effect on what privacy norms that are being applied. I view this as the main scientific contribution of this study.

The purpose of this research is to explore the business strategies of a firm seeking to develop and profitably market a mobile smartphone application to understand how small, digital entrepreneurships may build sustainable business models given substantial market barriers. Through a detailed examination of one firm’s process to try to commercialize their mobile app, we identify various business model decisions and marketing strategy approaches that hindered the company’s efforts. The case study describes two distinctly different business models adopted in succession, as well as the various adjustments the firm makes to its target market, distribution and pricing approach that led to their current strategy. This research looks closely at business-to-business-to-consumer distribution arrangement for mobile apps and in doing so challenges the rising positive bias that exists for the app store as the dominant actor in the mobile value chain. For practice, this paper suggests unanticipated hurdles small digital entrepreneurs may face if they rely heavily on mobile advertising and the app store to launch and sustain their business.

p. 1 - 85 / Submitted by Santiago Fabio (fabio.ssantiago@hotmail.com) on 2013-01-23T20:12:29Z No. of bitstreams: 1 555555.pdf: 614882 bytes, checksum: e0137f51dbdf71770cb3980a43e799a1 (MD5) / Made available in DSpace on 2013-01-23T20:12:29Z (GMT). No. of bitstreams: 1 555555.pdf: 614882 bytes, checksum: e0137f51dbdf71770cb3980a43e799a1 (MD5) Previous issue date: 2007 / A telefonia celular tem se desenvolvido e no decorrer da sua evolução, o telefone celular antes visto apenas como um mero dispositivo de voz, agora passa a ser um protagonista na vida das pessoas desempenhando outras várias funções. Uma destas funcionalidades, o envio de SMS (Short Message Service)1, se tornou um padrão de comunicação usando apenas mensagens de texto para comunicação entre indivíduos. Aproveitando esta capacidade de enviar mensagens de texto para indivíduos com o intuito de divulgar e promover marcas e conceitos, surge o mobile marketing2 e mobile advertising3 que apresentam uma inovação no conceito de interação entre empresas e clientes. Neste trabalho, foi realizada uma pesquisa exploratória referente aos conceitos acerca do tema além de modelos de análise que tratam sobre os fatores de influência da receptividade de mensagens publicitárias enviadas através de SMS. / Salvador

Made available in DSpace on 2016-08-03T12:31:16Z (GMT). No. of bitstreams: 1 LUCIANO BONETTI.pdf: 1521416 bytes, checksum: 4edcdf83aa006491f76d7295a118d1b1 (MD5) Previous issue date: 2010-04-12 / In the end of the year 2004, the Brasil got the numbers of more than 50 million celular phones, passing the numbers of home telephones. In the same period, the companies of móbile phone service put on the market the tv sinal to be recept in those mobile devices, those are portable and personal. The issue of this job is to know, if because of this increase on the user members and with the high tecnology, the celular phone has a potencial like advertising media, being capable to share its messages taking the client profile as a base. / Ao final do ano de 2004 o Brasil atingiu o número de mais de 50 milhões de aparelhos celulares, ultrapassando inclusive o número de telefones fixos. No mesmo período, as operadoras de telefonia móvel lançaram o sinal de televisão para serem recebidos nestes aparelhos, que são pessoais e portáteis. O objetivo deste trabalho é verificar se em virtude deste crescimento na base de usuários e da alta tecnologia o aparelho de telefone celular tem potencial como mídia publicitária, sendo capaz de segmentar suas mensagens de acordo com o perfil dos clientes.