It can be stated that performance measurement is the foundation of performance management in any construction organisation. Traditional financial performance measurement is not capable of capturing the true performance of an organisation. Thus the results of such financial performance measurement can not be used by managers to derive future performance in their organisations. The balanced scorecard (BSC) performance measurement approach used in other industries has been proposed for construction, as it takes into account critical wider perspectives. However, the construction BSC consists of four perspectives that are highly suitable for construction industry, namely business development, stakeholder management, process management, and innovation and learning. The primary objective of the research is to develop a balanced scorecard framework for construction contractors and measure performance of contractors using that framework. The results of the questionnaire s urvey carried out and follow-up interviews conducted among 34 senior managers in Melbourne revealed that the above performance measurement framework is appropriate to use in a contracting organisation. The respondents perceive that the process management perspective measurement is more desirable than others. The stakeholder management perspective received moderate rating, while business development and innovation and learning perspectives both received average importance rating by the respondents. An actual performance measurement carried out on seven contractors in Melbourne to illustrate the use of the BSC performance as a strategic performance management tool in construction reveals the following: 1. Contractors' current performance levels in regard to process management and business development are moderately high, while stakeholder management and innovation and learning performance are perceived to be average. The contractors also perceive that performance in regard to stakeholder management is of higher significance for their business success, and 2. Performance with regard to managing employees and launching knowledge management initiatives was found to be low, so there is much room for improvement. Human resource management (HRM) is managing employees to develop and utilise their full potential in alignment with organisational objectives. It is recommended that contractors have to introduce new strategies for HRM. The HRM strategies should focus on recruitment, training and development activities of employees. Apart from HRM, the knowledge management (KM) also needs attention. The KM can be stated as effective use of available resources to increase the level of learning and innovation in the organisation. To enhance performance of KM contractors have to conduct project reviews on completion of every project and document useful information. This would enable managers to discuss company-wide performance at management meetings and further scrutinise this information. Having separate Balanced Scorecards for HRM and KM is expected to bring enormous advantages for a contracting company.

In 1988, the Australian Federal Government released the document Higher Education: A Policy Statement which was intended to improve the efficiency and effectiveness of the higher education sector. This paved the way for the application of performance indicators (Pls) across higher education, most notably the creation of a link between Pls (called the Composite Index) and the research component of the annual government funding to universities. Although PIS for teaching became popular, funding for the teaching component was not directly attached to PIS and remained largely based on student enrolments. The purpose of this study is to examine the perceptions of university academics in Australia on the effects of research and teaching as a result of the introduction of funding based on research Pls. The academic literature suggests that Pls can bring about desirable effects but it also warns that their imposition, particularly by the government on universities, may lead to unintended and undesirable effects, such as goal displacement and strategic manipulation, which may be designed to enhance apparent research performance. To guide the investigation, it was hypothesised that the government's Pls which focus on research will be integrated into the universities' internal policies; will encourage universities to place a high priority on the research activities funded by the Pls; will lead to significantly more paperwork; will contribute to a significant change in the approach to research but not to teaching; and will result in academics adopting negative attitudes towards Pls. Two basic sources of information were obtained to evaluate these hypotheses. First, the administrations of selected universities were consulted, and staff interviewed, to gauge the degree of change that had been implemented by the universities. Second, a questionnaire was constructed in order to assess academics' attitude towards Pls, and their perceptions of an association between Pls and their institutional reward system. The questionnaire also assessed changes in research, teaching and paperwork activities. The universities selected characterised the different kinds of universities found in the Unified National System of the Australian higher education system. One hundred and fifty-two academics from these universities were surveyed by the questionnaire. Thirty percent of these academics participated in a structured interview. The disciplines from which the academics were selected for participation included arts/humanities, science, and professional studies which included a natural science based profession and a social science based profession. In addition, a case study of one of these universities was carried out. The institutions were found to have reorganised their internal policies to incorporate and focus on the Pls in the government's Composite Index. The academics surveyed were generally found to have negative attitude towards their institutional Pls, although staff of higher rank had relatively more positive views. Reasons for their dissatisfaction included the inability of Pls to capture the various dimensions of academic work and privileging research over teaching. For a majority of the academics, the introduction of Pls was associated with a rise in paperwork load and a change in the approach to research in terms of focusing on publications and external research grant applications, particularly those counted in their institutional PI-based funding schemes. The time devoted to these activities, as well as the number of publications and grants for which they were expected to apply, have significantly increased. It was found that staff did use various strategies to maximise their PI scores, such as writing shorter papers in order to increase the quantity of publications. The proportion who changed their approach to teaching was also sizeable; most of them were concerned about getting students through their courses with minimum fuss by having lower ambitions for students and pandering to their superficial needs. However, the proportion who changed their teaching was significantly less than those who changed their research. One possible reason could be the lack of special incentives to increase their emphasis on teaching.

Universiẗat, Diss.--Erlangen-Nürnberg, 2007.

Zugl.: Hannover, Universiẗat, Diss., 2007.

Thesis (doctoral)--Universität St. Gallen, 2008.

Thesis (doctoral)--University of St. Gallen, 2008.

Thesis (doctoral)--Universität St. Gallen, 2009.

A cross-sectional study of Manitoba TB Registry data was conducted using a set of performance measures based on the US Centers for Disease Control and Prevention TB Performance Objectives and Targets framework. The study investigated all cases of TB diagnosed in Manitoba during the period of 2008 to 2010 (inclusive), and their contacts. Seven performance measures (PMs) were analyzed: treatment completion/cure, early diagnosis, HIV testing/reporting, paediatric cases, re-treatment cases, contact elicitation, and contact assessment. Ethnic-origin, age, sex, geographic, and treatment history groups were compared on these PMs through log-binomial and robust Poisson regression analyses, implemented through a generalized estimating equations (GEE) modelling approach. An updated epidemiological profile is provided, along with a baseline of performance in TB prevention, diagnosis, and care in Manitoba. Significant differences were found between Manitoba sub-populations in the PMs. The PM framework developed in this study provided valuable information for TB program planning and evaluation. / February 2016

Este estudo propõe um método de avaliação de desempenho de práticas típicas da produção enxuta em indústrias de manufatura. As práticas utilizadas no método proposto são práticas enxutas operacionais (por exemplo, gerenciamento visual e troca rápida de ferramentas), diferentemente de estudos anteriores que focavam principalmente em práticas enxutas gerenciais. O método foi desenvolvido e testado em um estudo de caso realizado em uma empresa fabricante de juntas homocinéticas. Essa empresa vem adotando a produção enxuta (PE) como estratégia de produção em nível corporativo desde 2002. O método é composto de oito etapas: (a) uma avaliação da sua aplicabilidade, a qual implica em verificar se os objetivos das estratégias de manufatura podem ser atingidos através da produção enxuta; (b) uma avaliação preliminar do quanto a cultura organizacional é consistente com os princípios da produção enxuta – essa avaliação é feita através da aplicação de um checklist baseado em requisitos estabelecidos pelas Normas SAE J4000 e J4001; (c) entrevistas com gerentes para verificar suas percepções sobre os pontos fortes e fracos na implementação da produção enxuta – nesse estudo de caso, sete gerentes foram entrevistados: (d) aplicação de um checklist para avaliar o desempenho de um grupo de práticas enxutas, baseado na percepção de gerentes – nesse estudo de caso, sete gerentes preencheram o checklist e a média de desempenho de cada prática enxuta foi calculada; (e) o desenvolvimento de um ranking para avaliar a importância de práticas enxutas, baseadas na percepção de alguns gerentes envolvidos na etapa anterior; (f) seleção de indicadores de desempenho que possam quantificar indiretamente o desempenho de práticas enxutas, considerando os indicadores utilizados na empresa e indicadores utilizados em estudos anteriores; (g) coleta de dados referentes aos indicadores selecionados na etapa anterior ; (h) seminário para discutir os resultados coletados em todas as etapas anteriores. Os passos (g) e (h) não foram aplicados nesse estudo de caso. De forma geral, os resultados demonstraram que práticas enxutas fortemente associadas com a estabilidade básica, tais como a padronização, apresentaram desempenho fraco. / This study presents a method for assessing the performance of typical lean production practices in manufacturing industry. The practices encompassed by the proposed method are related to operational lean practices (e.g. visual management and single minute exchange of dies and tools), differently from previous similar studies that focused mostly on managerial lean practices. The method was developed and tested in a case study undertaken in a manufacturer of automobile axiles. This company has been adopting lean production as its manufacturing strategy since 2002. The method involves eight stages: (a) an assessment of its applicability, which implies checking whether the manufacturing strategy targets might be achieved through lean production; (b) a preliminary assessment of the extent to which the organizational culture is consistent with lean production principles – this assessment is made through the application of a check-list based on the requirements established by SAE J4000 and J4001 standards; (c) interviews with managers to identify their perceptions on strenghts and weaknesses of lean production implementation – in the case study, seven managers were interviewed; (d) application of a check-list to assess the performance of a set of lean practices based on managers perceptions – in the case study, seven managers filled out the check-list and an average degree of performance for each lean practice was then calculated; (e) the development of a ranking to assess the importance of lean practices, based on the perceptions of some of the same managers involved in the previous stages; (f) selection of performance indicators that could indirectly quantify the performance of lean practices, considering both the existing indicators in the company and existing indicators proposed in previous studies; (g) data gathering concerning results of the selected indicators; (h) a seminar to discuss the data collected during all the previous stages. Stages (g) and (h) were not carried out in the case study. Overall, the results pointed out that lean practices that are closely associated with basic stability, such as standardization, performed poorly.

abstract: As global competition continues to grow more disruptive, organizational change is an ever-present reality that affects companies in all industries at both the operational and strategic level. Organizational change capabilities have become a necessary aspect of existence for organizations in all industries worldwide. Research suggests that more than half of all organizational change efforts fail to achieve their original intended results, with some studies quoting failure rates as high as 70 percent. Exasperating this problem is the fact that no single change methodology has been universally accepted. This thesis examines two aspect of organizational change: the implementation of tactical and strategic initiatives, primarily focusing on successful tactical implementation techniques. This research proposed that tactical issues typically dominate the focus of change agents and recipients alike, often to the detriment of strategic level initiatives that are vital to the overall value and success of the organizational change effort. The Delphi method was employed to develop a tool to facilitate the initial implementation of organizational change such that tactical barriers were minimized and available resources for strategic initiatives were maximized. Feedback from two expert groups of change agents and change facilitators was solicited to develop the tool and evaluate its impact. Preliminary pilot testing of the tool confirmed the proposal and successfully served to minimize tactical barriers to organizational change. / Dissertation/Thesis / M.S. Construction 2011