The purpose of this study is to identify predictors of psychological empowerment among nurse aides in nursing homes. Five structural factors (information exchange, decentralization of resources, co-worker support, supervisor support, and availability of training) and four control factors (age, sex, level of education, and race) are analyzed using multivariate linear regression to examine their effects on psychological empowerment. Two of the five structural factors, decentralization of resources and supervisor support, are shown to positively influence psychological empowerment. Nursing home managers can consider developing and implementing procedures that decentralize resources and demonstrate supervisor support in order to increase psychological empowerment. Based on the findings of this study theory and practice might benefit from additional study of decentralization of resources and supervisor support.

Le concept d’empowerment psychologique a émergé en marketing avec l’essor d’internet, pour désigner un sentiment d’émancipation du consommateur dans son processus de décision. Il soulève des questions importantes, sur une éventuelle perte d’influence du marketing ou sur la remise en cause du rôle prescripteur de la force de vente, notamment ; pourtant peu d’études empiriques ont à ce jour exploré le concept. Ces travaux contribuent à une meilleure compréhension des mécanismes et conséquences de l’empowerment psychologique du consommateur selon le contexte d’achat : les résultats d’études auprès de 1043 acheteurs de séjours touristiques permettent de conclure à un effet positif de l’empowerment psychologique sur la satisfaction du consommateur, à la fois envers sa décision d’achat et envers la marque auprès de laquelle l’achat a été effectué, principalement du fait d’un effet médiateur de l’appropriation psychologique de la décision. Cet effet positif perdure après l’étape de consommation et favorise indirectement l’intention de ré-achat. Plusieurs facteurs explicatifs de l’empowerment psychologique ont été identifiés, à la fois d’ordre individuel et contextuel, dont l’utilisation d’internet en préparation de l’achat. Les enseignements de cette recherche mettent en lumière le rôle positif de l’empowerment psychologique sur la satisfaction et la fidélité des acheteurs, et suggèrent de nouvelles pistes sur la relation entre le contexte/canal d’achat utilisé et la satisfaction du consommateur. Des préconisations sont formulées pour mieux prendre en compte l’évolution des attentes et comportements d’achat des consommateurs dans un contexte d’empowerment par internet. / The concept of consumer psychological empowerment has emerged in marketing with the rise of internet, to designate a feeling of emancipation in the decision making process. It raises important questions, among which the hypothetical loss of influence of marketing and the future role of vendors at traditional points of sale; yet very little empirical work has been made on the concept. This research contributes to a better understanding of the mechanism and consequences of consumer psychological empowerment in a purchase context, through several empirical studies among 1043 buyers of package travels in France. Our results show a positive effect of psychological empowerment on consumers’ satisfaction, both towards the purchase decision and towards the service provider, mainly due to the mediating effect of psychological ownership of the decision. Psychological empowerment also indirectly contributes to a higher re-purchase intent, after the consumption phase. Several antecedents have been identified, both individual and contextual ones, among which the use of internet in the purchase process. Our findings shed light on the positive effect of psychological empowerment on buyers’ satisfaction and loyalty, and suggest new routes on the relationship between the purchase context/channel and consumer satisfaction. Managerial implications are proposed, to help marketers better adapt to an empowering-by-the-internet environment.

Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2007.

The South African work situation is continuously changing due to globalisation, and most organisations embark on strategies that are geared to ensure survival. The political economical, social and demographical situation of the country encourages the changing work environment to be aligned with the international community. Strategies and tactics such as structuring down sizing, re-organisation, and technological changes are deployed by most organisations with the hope of profit making, survival and to remain competitive in this changing world of work. While organisations embark on these strategies, employees are facing massive job loss, which results in employees experiencing feelings of job insecurity. Employees, who feel psychologically empowered through leadership empowering behaviour, endue a sense of job security and thus contribute towards a healthy work organisation. Employees from four business units in a steel-manufacturing organisation were targeted. The study population included employees the managerial and non-managerial categories. A cross-sectional survey design was used to obtain the research objectives. Three standardised questionnaires were used in the empirical study, namely Leader Empowering Behaviour Questionnaire, Job Insecurity Inventory and the Measuring Empowerment Questionnaire. The results indicated average mean scores on the scales of leader empowering behaviour, job insecurity and psychological empowerment when compared to previous studies. Strong negative correlations were found between leader empowering behaviour and job insecurity and between job insecurity and psychological empowerment. Strong positive correlation was found between leader empowering behaviour and psychological empowerment. Regression analyses showed that leader empowering behaviour predicts job insecurity and psychological empowerment. It was also found that job insecurity predicted psychological empowerment. This research indicates that leadership has a positive impact on employees' feelings of security and empowerment. Based on the results recommendations were made and can be implemented by this organisation. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2007.

The South African work situation is continuously changing due to globalisation, and most organisations embark on strategies that are geared to ensure survival. The political economical, social and demographical situation of the country encourages the changing work environment to be aligned with the international community. Strategies and tactics such as structuring down sizing, re-organisation, and technological changes are deployed by most organisations with the hope of profit making, survival and to remain competitive in this changing world of work. While organisations embark on these strategies, employees are facing massive job loss, which results in employees experiencing feelings of job insecurity. Employees, who feel psychologically empowered through leadership empowering behaviour, endue a sense of job security and thus contribute towards a healthy work organisation. Employees from four business units in a steel-manufacturing organisation were targeted. The study population included employees the managerial and non-managerial categories. A cross-sectional survey design was used to obtain the research objectives. Three standardised questionnaires were used in the empirical study, namely Leader Empowering Behaviour Questionnaire, Job Insecurity Inventory and the Measuring Empowerment Questionnaire. The results indicated average mean scores on the scales of leader empowering behaviour, job insecurity and psychological empowerment when compared to previous studies. Strong negative correlations were found between leader empowering behaviour and job insecurity and between job insecurity and psychological empowerment. Strong positive correlation was found between leader empowering behaviour and psychological empowerment. Regression analyses showed that leader empowering behaviour predicts job insecurity and psychological empowerment. It was also found that job insecurity predicted psychological empowerment. This research indicates that leadership has a positive impact on employees' feelings of security and empowerment. Based on the results recommendations were made and can be implemented by this organisation. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2007.

Organizations incur $83 billion per year in losses because of negative consumer experiences. Leadership behaviors and the various aspects of organizational life affect employee-customer interactions. With psychological empowerment theory as a theoretical framework, the purpose of this correlational study was to investigate the relationship between the independent variables of psychological empowerment (PE), dimensions of PE (e.g., meaning, self-efficacy, influence), tenure, education, and the dependent variable of customer orientation (CO). Employees of a regional grocery retailer in the northeastern United States comprised the population of the study. Data collection involved the use of paper surveys to measure individual worker levels of PE, meaning, self-efficacy, influence, and CO, as well as demographic characteristics. A correlational analysis determined that a statistically significant relationship (p < .05) existed between all independent variables and the dependent variable, with all correlations having an effect greater than .36. A hierarchical linear regression established a moderating effect of education on self-efficacy and CO (F(1,176) = 11.333, R2 = .024, p < .05) and influence and CO (F(1,176) = 25.596, R2 = .017, p < .05). No moderating effect existed for tenure. Managers may benefit from this study by enacting organizational PE initiatives to improve CO in human resources, training, and strategy. The implications for social change include improvements in organizational citizenship behavior leading to positive social outcomes for internal and external stakeholders.

Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

In South Africa, organisations are exposed to economical, political, social, demographical and technological forces that encourage change. Tremendous pressure is placed on organisations to improve their performance and increase their global competitiveness in this continuously changing world of work. As organisations focus on competition and profit margins, workers are confronted with real or anticipated job loss, causing many to feel insecure about their jobs and future work life. Employees who consider themselves empowered, experience reduced emotional strain. Empowered employees thus derive a sense of meaning from their work, and these results in work engagement. The entire population of employees working at a government organisation in Gauteng was targeted for this research. The study population included workers from all levels, ranging from semi-skilled to professionals. A cross-sectional survey design was used to obtain the research objectives. Three standardised questionnaires were used in the empirical study, namely the Job Insecurity Inventory, the Measuring Empowerment Questionnaire and the Utrecht Work Engagement scale. Results indicated lower levels of job insecurity, psychological empowerment and work engagement compared to previous studies. No correlations were found between job insecurity and psychological empowerment or between job insecurity and work engagement. Psychological empowerment showed a positive correlation with work engagement. Regression analysis indicated that meaning did not show a significant predictive value towards cognitive job insecurity, but indicated significant predictive value towards affective job insecurity and towards work engagement. Cognitive job insecurity predicted work engagement significantly. Conclusions and limitations of the current research were discussed and recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.

Organisations are faced with challenges and opportunities due to the constantly changing world of work. These changes lead to organisational members to compete or survive in the dynamic world of work. Job Insecurity, Psychological Empowerment, Work Engagement as well as the employee's well-being are affected by these changes. The South African education environment has been changing since the beginning of the new political dispensation in 1994. The changes include the social, economic, technological and organisational environment. The unsuccessful implementation of the outcome based education and subsequent review has placed Educators under considerable pressure. The changes are being exacerbated by the unprecedented world economic down turn which has created further uncertainty in employment and has resulted in increased levels of Job Insecurity and employee disengagement. Employee engagement and job satisfaction become the key aspects that may contribute to high performance levels and the retention of motivated employees during this period of uncertainty. The schools that would engage their staff members are likely to retain their Educators whilst unengaged Educators will feel more insecure and are likely to look for other jobs elsewhere. The objective of this study was to establish the relationship between Job Insecurity, Psychological Empowerment, Work Engagement and General Health of Educators in the Sedibeng West District. A cross sectional survey design was used to collect data from an available sample of Educators in the specified district. A Job Insecurity Questionnaire (JIQ), Psychological Empowerment Questionnaire (PEQ), Work Engagement Scale (UWES) and General Health questionnaire (GHQ) as well as a Biographical Questionnaire were administered in this regard. Results indicated a statistically significant and negative relationship between Job Insecurity and Psychological Empowerment as measured by Influence and Attitude. Higher levels of Job Insecurity are therefore associated with lower levels of perceived Psychological Empowerment (as measured by Influence and Attitude). A statistically significant negative correlation was obtained between Job Insecurity and Work Engagement. Job Insecurity was found to be statistically significant associated with three dimensions of General Health (Somatic Symptoms, Social Dysfunction and Severe Depression). A practically significant correlation of medium effect was obtained between Influence and Work Engagement as measured by the UWES. Influence also showed statistically significant negative correlations with Somatic Symptoms, Social Dysfunction and Severe Depression. The Attitude factor obtained a practically significant correlation of large effect with Work Engagement and furthermore statistically negatively correlates with the three GHQ factors, being Somatic Symptoms, Social Dysfunction and Severe Depression. A practically significant negative correlation of medium effect was obtained between Work Engagement and Social Dysfunction. Somatic Symptoms and Severe Depression showed a statistically significant correlation with Work Engagement. Regression analysis indicated that Job Insecurity and Psychological Empowerment as measured by Attitude have a significant predictive value towards Work Engagement and General Health as measured by Somatic Symptoms, Social Dysfunction and Severe Depression. Based on the findings, limitations of the research followed by recommendations for the Department of Education and for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2009

In South Africa, organisations are exposed to economical, political, social, demographical and technological forces that encourage change. Tremendous pressure is placed on organisations to improve their performance and increase their global competitiveness in this continuously changing world of work. As organisations focus on competition and profit margins, workers are confronted with real or anticipated job loss, causing many to feel insecure about their jobs and future work life. Employees who consider themselves empowered, experience reduced emotional strain. Empowered employees thus derive a sense of meaning from their work, and these results in work engagement. The entire population of employees working at a government organisation in Gauteng was targeted for this research. The study population included workers from all levels, ranging from semi-skilled to professionals. A cross-sectional survey design was used to obtain the research objectives. Three standardised questionnaires were used in the empirical study, namely the Job Insecurity Inventory, the Measuring Empowerment Questionnaire and the Utrecht Work Engagement scale. Results indicated lower levels of job insecurity, psychological empowerment and work engagement compared to previous studies. No correlations were found between job insecurity and psychological empowerment or between job insecurity and work engagement. Psychological empowerment showed a positive correlation with work engagement. Regression analysis indicated that meaning did not show a significant predictive value towards cognitive job insecurity, but indicated significant predictive value towards affective job insecurity and towards work engagement. Cognitive job insecurity predicted work engagement significantly. Conclusions and limitations of the current research were discussed and recommendations for future research were made. / Thesis (M.A. (Industrial Psychology))--North-West University, Vaal Triangle Campus, 2006.