This paper shows how airline passenger service necessities can be scrutinized by utilizing Kano's model of quality component and examines the potential advantages that can be accomplished by applying this way to deal with marketing strategy planning. As per Kano's model, quality components can be grouped into three classifications, to be specific must-be, One-dimensional and Attractive needs, contingent upon their capacity to make consumer satisfaction or dissatisfaction. Aftereffects of this review propose that airline passenger service components could be grouped comparable with Kano's model to recognize the most critical passenger service components. Effects of the service components highlights on passenger satisfaction or dissatisfaction have been likewise figured as estimation records for development.

Th. MPhil.--ethnology--University of London, 1978. / Bibliogr. p. 100-110.

O judô tem como marco a criação da escola Kodokan em 1882, idealizado por Jigoro Kano, com a intencionalidade educativa como referência norteadora, segundo os métodos de treinamento mental e físico. Buscava o desenvolvimento físico, intelectual, moral para o uso na vida cotidiana, com uma proposta que invertia a ordem dos elementos constantes nos combates guerreiros onde o processo se torna mais valoroso do que o resultado e, o produto mais significativo é aquele que se colhe em conjunto. Estes sentidos são expressos pelos princípios seyrioku zenyo: melhor uso da energia e jita kyoei: auxílio e prosperidade mútuos. No Brasil o judô veio trazido por imigrantes japoneses e foi difundido em diversos contextos, interesses e práticas, entre elas a transmissão e preservação cultural e a relacionamento social. Diante destes aspectos este estudo tem por objetivo discutir e analisar a presença destes princípios na vida cotidiana de mestres de judô, a partir de suas memórias, que participaram da difusão da região de Mogi das Cruzes e foram alunos de pioneiros do judô no Brasil. Para tanto é utilizado o Método história de vida. Os dados apontam para presença dos princípios propostos, destacando-se elementos cotidianos valorizados por eles, destacando; as origens familiares; a iniciação desafiadora; o treinamento rigoroso; a crença no esforço; o orgulho constante; a imagem idolatrada dos mentores e; a marcialidade. Diante de situações como o caráter de mudança imposto pela sociedade; o processo de esportivização que a arte sofreu e; as perseguições políticas e ideológicas / Judo is marked by the creation of the Kodokan school designed in 1882 by Jigoro Kano, with the intentions guiding educational reference, according to the methods of mental and physical training. He sought the physical, intellectual, moral, for use in everyday life, with a proposal that reversed the order of the elements contained in the fighting warriors where the process becomes more valuable than the result, and the most significant product is one that is harvested together. These directions are expressed by the principles seyrioku zenyo: better use of energy and jita kyoei: aid and mutual prosperity. In Brazil judo came brought by Japanese immigrants and was broadcast in various contexts, interests and practices, including the transmission and cultural preservation and social relationship. Given these aspects the study aims to discuss and analyze the presence of these principles in everyday life master of judo, from his memoirs, who participated in the diffusion region of Mogi das Cruzes and students were the pioneers of judo in Brazil. For this is the method used life history. The data indicate the presence of the principles proposed, especially evidence valued by them everyday, highlighting, family background; initiation challenging, rigorous training and the belief in the effort, pride constant image idolized mentor, the martial. Faced with situations like the character of change imposed by society, the process of Sportization that art has suffered and, the political and ideological persecution

O judô tem como marco a criação da escola Kodokan em 1882, idealizado por Jigoro Kano, com a intencionalidade educativa como referência norteadora, segundo os métodos de treinamento mental e físico. Buscava o desenvolvimento físico, intelectual, moral para o uso na vida cotidiana, com uma proposta que invertia a ordem dos elementos constantes nos combates guerreiros onde o processo se torna mais valoroso do que o resultado e, o produto mais significativo é aquele que se colhe em conjunto. Estes sentidos são expressos pelos princípios seyrioku zenyo: melhor uso da energia e jita kyoei: auxílio e prosperidade mútuos. No Brasil o judô veio trazido por imigrantes japoneses e foi difundido em diversos contextos, interesses e práticas, entre elas a transmissão e preservação cultural e a relacionamento social. Diante destes aspectos este estudo tem por objetivo discutir e analisar a presença destes princípios na vida cotidiana de mestres de judô, a partir de suas memórias, que participaram da difusão da região de Mogi das Cruzes e foram alunos de pioneiros do judô no Brasil. Para tanto é utilizado o Método história de vida. Os dados apontam para presença dos princípios propostos, destacando-se elementos cotidianos valorizados por eles, destacando; as origens familiares; a iniciação desafiadora; o treinamento rigoroso; a crença no esforço; o orgulho constante; a imagem idolatrada dos mentores e; a marcialidade. Diante de situações como o caráter de mudança imposto pela sociedade; o processo de esportivização que a arte sofreu e; as perseguições políticas e ideológicas / Judo is marked by the creation of the Kodokan school designed in 1882 by Jigoro Kano, with the intentions guiding educational reference, according to the methods of mental and physical training. He sought the physical, intellectual, moral, for use in everyday life, with a proposal that reversed the order of the elements contained in the fighting warriors where the process becomes more valuable than the result, and the most significant product is one that is harvested together. These directions are expressed by the principles seyrioku zenyo: better use of energy and jita kyoei: aid and mutual prosperity. In Brazil judo came brought by Japanese immigrants and was broadcast in various contexts, interests and practices, including the transmission and cultural preservation and social relationship. Given these aspects the study aims to discuss and analyze the presence of these principles in everyday life master of judo, from his memoirs, who participated in the diffusion region of Mogi das Cruzes and students were the pioneers of judo in Brazil. For this is the method used life history. The data indicate the presence of the principles proposed, especially evidence valued by them everyday, highlighting, family background; initiation challenging, rigorous training and the belief in the effort, pride constant image idolized mentor, the martial. Faced with situations like the character of change imposed by society, the process of Sportization that art has suffered and, the political and ideological persecution

Syfte – Syftet med denna studie är att mäta förväntningar och behov hos deltagare vid ett kommande idrottsevent i Sverige, Öppna Svenska Mästerskapen Triathlon – långdistans (SM). Design/metod/tillvägagångssätt – Mätningen utfördes med hjälp utav två mätinstrument, SERVQUAL för att mäta deltagarnas förväntningar och Kano för att mäta deltagarnas behov. En webbenkät utformades där 103 respondenter svarade. Resultat – Studiens resultat påvisar ett övervägande högt värde av servicekvalitet vid tidigare triathlonevenemang men även höga förväntningar på det kommande tävlingsevenemanget (SM). Resultatet visar därtill att determinanterna materiella ting, tjänstvillighet och empati summerande kan ses som outtalade behov och därav som attraktiva kvaliteter. Determinanterna tillförlitlighet och försäkran kan ses som uttalade behov och kan därav fungera som konkurrensfördelar mot andra tävlingsevenemang. Originalitet/värde – Studiens värde visar sig i hur företag och andra organisationer kan erhålla information och kunskap om sina kunder gällande mätandet av förväntningar och behov för att i framtiden använda detta till att skapa mervärde till sina tjänster. Nyckelord – Mätning, förväntningar, behov, SERVQUAL, Kano / Purpose - The purpose of this paper is to measure expectations and needs of participants at a upcoming triathlon sporting event in Sweden called Öppna Svenska Mästerskapen Triathlon – långdistans (SM). Design/methodology/approach – The measurement was made with the help of two measuring instruments, SERVQUAL for measuring the participants expectations and Kano for measuring the participants needs. An online survey was utilized with a total of 103 respondents. Findings – Results showed an overall high value of service quality at earlier triathlon events but also high expectations on the upcoming event (SM). Results showed that the determinants tangibles, responsiveness and empathy could be seen as summing unspoken needs and thereby as attractive qualities. The determinants reliability and assurance could be seen as spoken needs and which the organizer of the sporting event could use to compete against other organizers. Originality/value – The paper’s importance is demonstrated by how companies and organizers could obtain information and knowledge of the customers regarding measuring expectations and needs in order to create value-added services in the future. Keywords – Measure, expectations, needs, SERVQUAL, Kano

The scarcity and inaccessibility of land in urban areas has become a major obstacle in the provision of housing to low-income groups in developing countries. This thesis studies the land policies and practices in Metropolitan Kano, Nigeria, and investigates the issues and problems hindering the adequate supply of residential land to low-income groups. / The thesis commences with a general study of urban land policies and low-income housing in developing countries. It examines the nature of housing problems in developing countries, the role of land in the housing problems, issues addressed by land policies, and policy measures and strategies used. The general study is followed by a specific study of the land policies and practices in the study area. The policy and institutional management frameworks are identified and examined. The roles of the major institutions are explained. The last section identifies and examines the main issues and problems with the existing policies. / The thesis concludes that actions are necessary to address the identified issues and problems with the policies in order to avoid chaos. Suggestions for policy reform are made.

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Nowadays, managing business performance is becoming a relatively difficult and complex process for managers since it is undertaking major change both in research and practice. With the growing global interest in Business intelligence (BI), it has also been identified as an important role for small and medium-sized enterprises (SMEs) to satisfy their customer’s needs by analyzing through BI system. However, the limited financial resource and lack of human capital are becoming the constraint for SMEs to invest in Business Intelligence system; as well the return of their investment in BI system is still being considerable for SMEs to invest in the system. This study proposes an innovative approach for assessing and prioritizing the use of BI, which can help SME owners to prioritize their customer’s needs and communicate with their stakeholder by using Kano model. This paper is prepared in a way to define and convey the idea of Kano Model and its application to aspiring organizations.

Det första intrycket av en produkt är mycket viktigt, därför har förpackningar en stor betydelse för kunder i beslutsprocessen vid val av produkt. När det gäller mejeriförpackningar är ofta innehållet det samma, oavsett om mjölken kommer från Milko, Arla eller Skånemejerier är innehållet mjölk. Det är förpackningen som särskiljer produkten från olika varumärken genom att sätta sin identitet på den. Vi ska därför genom denna uppsats undersöka vilka kvalitetsattribut hos mejeriförpackningar som bör prioriteras för att uppnå kundtillfredsställelse. Detta ska vi undersöka genom att använda oss av teorin om attraktiv kvalitet, hedonistisk kontra funktionell nytta, kvalitetsattributs livscykler samt genom att dela in attribut i dimensioner. För att få reda på vilka kvalitetsattribut som kunder efterfrågar när det gäller mejeriförpackningar gjorde vi en kvalitativ förundersökning. Där fick vi fram 30 kvalitetsattribut som sedan låg till grund för utformningen av en kvantitativ enkätundersökning. Resultatet visar vilka attribut som är viktigast och främst bör prioriteras när det gäller mejeriförpackningar för att nå kundtillfredsställelse. Vi fann även attribut som verkar följa cyklerna ”successful”, ”stable” och ”reverse” samt vilka dimensioner som främst skapar basattribut, konkurrensfördelar och mervärde för kunder.

This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students’ perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students.