實體店面的腹地大小一直是每個開店業者所關切的議題，本研究主要目的是探討哪些因素會影響消費者至實體店面時所願意花交通時間的長短，並進而規劃出腹地範圍。這些影響消費者交通時間的因素包括「人口統計變數」、「心理層面變數」及「環境變數」三大變數。在人口統計變數上，分為性別、年齡、教育程度、可支配所得、騎機車習慣的有無、開汽車習慣的有無；心理層面變數包括產品涉入度、忠誠度、合理價格認知、時間壓力、財務壓力；市場環境變數包括居住地家庭式、連鎖式及高級式美髮店店數，以及對居住地此三類型美髮店消費滿意度。 本研究以東區美髮店消費者做為問卷發放對象，共計434份，透過多變量回歸分析，驗證出在探討影響消費者花費交通時間及其他行為的因素時，三種類變數共同考量可使整體解釋力提高，若三類變數個別討論時，只能解釋一小部分原因。 研究顯果顯示以下幾點：第一，影響消費者至美髮店交通時間的變數為「可支配所得」、「機車有無」及「涉入度」，意指當可支配所得愈高、有騎幾車的習慣或產品涉入度愈高者，將花愈久的交通時間。第二，影響消費者至美髮店頻率的變數為「可支配所得」及「美髮店種類」，意指可支配所得愈高者至美髮店頻率愈低，而高級式美髮店消費者比連鎖式美髮店消費者消費頻次更高。第三，影響消費者更換髮型頻率的變數為「年齡」，即年齡愈高，更換髮型頻率愈高。第四，影響消費者美髮花費佔每月可支配所得比例的變數為「年齡」及「涉入度」，意指年齡愈小、產品涉入度愈高者，花費支出佔比將愈高。此外，對於「外地消費」有幾點特別發現，第一，在性別上，離東區愈遠的都市消費族群中，男性消費比例愈高；第二，在年齡上，離東區愈遠的都市，年輕族群比例愈大，但忠誠度卻會因離消費地點愈遠而愈低。第三，住在遠距區的消費者，當決定要去外地消費時，七成以上會以高級式美髮店為主。 最後，從研究實證中，勾勒出台北市東區美髮店的腹地範圍，並從研究結論中對東區高級式及連鎖式美髮店提出行銷策略方案上的建議。 / Every company considers the potential of marketplace. The purpose of this research is to know the effects of Demographic, psychographic and Geographic factors on consumer’s transportation and consumption to Beauty Salon. Demographic variables include gender, age, education, motorcycle and car. Psychographic variables include product involvement, loyalty, reasonable price sensation, time pressure, and money pressure. Geographic variables include high level, chain and beauty salon store number near consumer’s house and the satisfaction for the beauty salon. The findings of this study illustrated three points. First, people who are of higher income group, or have motorcycle, or have higher product involvement will spend more transportation time. Second, people visit to beauty salon more often if they have higher income or visit elite level beauty salon. Third, older people change their hair style quickly than younger people. Fourth, people with younger or have higher involvement will spend less percentage of income on beauty salon. In addition, there are some special findings for out shopping consumer behaviors. First, the percentage of male population is higher where their houses are far from eastern area. Second, the percentage of young people is higher if their houses are far from eastern area. Finally, people with far from eastern area, seventy percent people decide high level beauty salon rather than chain beauty salon. This research provides some implications for marketing, including the potential of the marketplace and whom they could target.

金融服務業乃一國經濟發展中重要樞紐，也是支持產業發展之經濟命脈。回顧台灣金融業近30年來的軌跡，可以說就是一部台灣經濟發展史的縮影。金融發展之於經濟成長，如同血液循環之於身體，一旦循環阻塞，健康立即出狀況。因此一旦金融機構資金中介角色不順暢，經濟成長肯定受到嚴重的打擊，同時產生不少社會問題。 2003年起，台灣各金控公司與銀行間，開始大力的拓展財富管理業務。T銀行則於2007年7月1日才正式開辦財富管理業務，在同業中是起步最晚。本研究旨就財富管理市場之經營特質，針對T銀行所屬全體理財專員，從各項人口統計變數中，探討對工作績效之影響，作為業者日後甄選理財專員、管理與培訓時建請卓參，俾利積極發展財富管理業務，超越同業，成為相關領域的巨擘。 本研究採用郵寄問卷調查法，對T銀行全體127位理財專員全面寄發，以Limdep 9.0統計軟體進行各項資料分析，並輔以實證模型分析來驗證各項假設，經研究後主要發現： T銀行的理財專員的教育程度、服務的地區、與顧客溝通使用的語言均與工作績效呈現顯著差異；而理財專員每日工作時數、擁有貴賓客戶數量，與工作績效呈現顯著正影響。理財專員擁有證照的張數，與工作績效呈現顯著負影響；理財專員在中、南部地區使用國語行銷則與工作績效呈現顯著負影響。 若採納研究建議，T銀行於財富管理業務上，當可獲致極大的進展。將於同業中取得優勢、營業績效蒸蒸日上，市占率將名列前矛。 / The financial services industry is one of the most important sectors for the economic growth and development of a country. It also functions as the lifeline supporting the development of business and industry of a nation. The business track for the past three decades of the financial services industry indeed reflects the overall big picture of Taiwan's economic development. Financial development to the growth of economy is just as the circulation of the blood to the body. Once the financial institutions fail the role of financial intermediaries, economic growth will undoubtedly have a grave impact resulting in a lot of social problems. Since 2003, Taiwanese financial holding companies and banks have been trying hard to develop wealth management business. T-Bank engaged in this business on July 1, 2007, which is the latest bank to start wealth management business in the industry. This study is to investigate the impact of demographic variables toward job performance, especially to the financial advisors in T-Bank, based on the operating characteristics of financial management market. The research results can provide valuable suggestions to T-Bank in terms of hiring, training and management of financial advisors, which can help to actively expand its wealth management business and make it a leading role in the industry. Using the mailed questionnaire method, 127 copies of questionnaire had been sent out to all the financial advisers of the T-Bank. All the data were analyzed by statistical software Limped 9.0. The empirical model was then utilized to verify all the hypotheses. The major findings of this study are as follows: There are significant differences between the work performance and the education level of the advisers, their serving area, the language they use when communicate with customers; their daily working hour and the number of VIP customers in individual account has significant positive influence to the work performance. The number of certificate each advisor possesses has significant negative influence to the work performance; conversing in Mandarin Chinese in central and southern Taiwan has significant negative influence to the work performance. T-bank will gain tremendous progress in wealth management business if it adopts the proposed suggestions in this study. It will also have strong competitive advantages among the industry. Its business will flourish and have the top rank in market shares.

本研究主要在探討我國會計師的專業知覺與律師及醫師之間有無差異，並試圖了解專 業知覺的高低與性別、年齡、教育程度等人口統計變項以及所得、執業年數、服務機 構規模等變數之間的關係。 於文獻探討中，本研究除介紹專業知覺方面的觀念外，並彙述我國會計師、律師、以 及醫師三個專業的發展現況。 本研究建立一個專知覺量表，包含工作自主、專業承諾、同業自律、服務信念、以及 以同業 為主要資訊來源團體等五個分量表，以作為實證研究的工具之一。 本研究經以台北市會計師公會、律師公會、以及醫師公會的會員為對象，寄發問卷， 以所得樣本進行單因子變異數分析，探討這三個專業在專業知覺上有無差異，並討論 影響專業知覺的各項變數。