本研究首先從文獻回顧及實際調查中深入探討影響參觀者使用博物館行動導覽系統的七大影響因素，接著據此設計並實作出在智慧型手機平台上使用之一套博物館行動導覽系統，以期有效解決現有參觀者遇到的導覽問題。研究中使用設計科學之研究方法，提出解決方案，並且依據實際環境、背景以及文獻基礎，設計整體的系統架構。接著以故宮為例，建構出本研究之博物館行動導覽系統手機應用程式。系統開發完成後，以實驗法進行設計之驗證，評估結果顯示：本研究所提出之行動導覽系統相較於傳統之紙本導覽，可提升參觀者使用博物館行動導覽系統的意願、感知價值及滿意度。本研究之博物館行動導覽系統建置過程、以及系統成效的驗證，可作為手機應用程式（APP）廠商建置行動導覽系統或使用設計科學法開發其他類別的APP之指引；亦或作為博物館策劃展覽活動與導入行動導覽系統之依據；此外本研究亦指出使用者預期實際使用系統之感知與預期系統需求之落差，以供未來相關研究參考。 / In this research, according to literature review and field observations, we first identify and discuss seven design factors affecting visitors’ usability in museum mobile navigation systems. We then design and construct a museum mobile navigation system on the basis of the seven factors. The purpose is to meet the visitors’ needs and increase the visitors’ intention and satisfaction toward using the museum mobile navigation system. Design science research method is used in this research to propose solution plans. According to actual environment, context, and literature, the complete system architecture is designed. We then build a mobile navigation application on Android for the National Palace Museum and evaluate the design to ensure this system can effectively solve the problems that the visitors encountered during navigation process. In this research, the building process of the mobile museum navigation system and the evaluation of the system performance could provide guidance to APP vendors; or a basis for museums to plan an exhibition and to implement a mobile navigation system. Moreover, the gap between users’ perception of using the real system and their expected system requirements can be identified; this could serve as the reference point of future related research.

網際網路超媒體資訊系統讓使用者能透過各種媒體共享資訊。每個超媒體資訊系統都擁有其後端資料庫。超媒體資料庫是用來儲存各種形式的資料。在近幾年來，超媒體資料庫有愈來愈多的趨勢。但我們無法知道哪種超媒體資料庫的績效較佳。績效評估是個重要的工具，它可以用來衡量和評估超媒體資料庫的效能。現今有許多績效評估的工作量模型可用來測試一般的資料庫，但卻沒有適合用來測試超媒體資料庫的工作量模型。在這情況下，我們發展了更一般化、由四個元件組成的工作量模型，用來作超媒體資料庫的績效評估。這四個元件分別為物件模型(Object Model)、應用模型(Application Model)、導覽模型(Navigation Model)及控制模型(Control Model)。每一個元件是用來建立每一面向的超媒體資料庫工作量需求。之後，我們建立此工作量模型的系統雛形，以證明此超媒體工作量模型是可行的。發展此正規且系統化的工作量方法可以幫助使用者預測及表示超媒體資料庫系統的績效。最後我們討論並解釋我們的工作量模型及和其它物件導向資料庫績效評估的關係。 / Web-based Hypermedia information systems (WHIS) enable users to share the information through a variety of media. Every Hypermedia information system has its own backend databases. The Hypermedia database is used to store a variety of data. Hypermedia databases are created more and more in the recent years. But we cannot find out which Hypermedia database provides higher performance. Benchmark gives a vital tool to measure and evaluate the performance of the Hypermedia databases. There are many benchmark workload models used to test the general databases. However, there is few benchmark workload model to test the Hypermedia databases. With this scenario, we have developed a more generalized four-component workload model for Hypermedia database benchmark. These components are the object model, the application model, the navigation model, and the control model. Each models one key aspect of the Hypermedia database workload requirements. And then, we build the prototype of this workload model to showht the Hypermedia benchmark workload model is feasible. A formal and systematic workload method is developed that can help users predict and profile the performance of the Hypermedia databases. Finally, we discuss and explain our workload model and the relationships with other object-oriented database benchmarks.