市場上新奇的產品層出不窮，廠商想盡辦法要對產品添加新奇的屬性來達到差異化，但是真正能夠藉由添加新奇屬性在市場上找到利基的廠商卻是少之又少。問題是否出在消費者在面對與既有基模不一致的新產品時，無法理解和吸收資訊？上述現象引發了研究者的興趣。本研究藉由操弄不同類型的產品和新奇屬性，觀察其所產生的產品不一致性對於消費者的產品再認和產品態度有何影響；同時也探討消費者本身的人格特質-消費者創新性，會不會影響消費者對產品的態度。 以往研究均認為增加產品不一致性可以提高消費者對於產品的回憶和再認，但本研究卻發現，提高產品的不一致性並無法讓人留下較為深刻的印象，因此產品不一致性與再認之間的關係可能仍有待後續研究做進一步的釐清。另外，雖然產品類型和新奇屬性類型無法產生交互作用，並藉由提升產品不一致性來影響產品態度，但是「產品類型」在影響產品不一致性且進而提升產品態度上的確是扮演著重要的角色。其中「功能性商品」不管是搭配上何種類型的新奇屬性，產品態度都顯著高於「享樂性商品」與新奇屬性的搭配。由此可知，如果廠商想要在市場上推出新奇的產品，選擇功能性的商品來切入可能比較有利，而且在操弄產品不一致性時也必須要格外小心，雖然新奇的屬性可以提升消費者對產品的評價，但是新奇性同時也會增加產品的不一致性，一旦產品不一致性過高，反而會造成消費者對於產品的負面觀感。 / There are numerous novel products in the market; consequently marketers have been fighting their way to achieve product differentiation by adding novel attributes to the products, yet it is still rare to see marketers that can actually discover niche by adding novel attributes to products. Does the problem lies in how consumers percept and absorb the information of advertisements? The phenomenon above arouses my curiosity to delve into the relation between product incongruity and consumer evaluations. This study examines what influences product incongruity has on product recognition and product attitude by manipulating different types of products and novel attributes, and the moderating role of consumers’ personality is also examined to see whether consumer innovativeness have effects on product attitude or not. The past researches tend to believe that raising product incongruity is beneficial to enhancing product recall and product recognition. However, the result shows that raising product incongruity is of no help to leave deep impression in the products. Thus the relation between product incongruity and product recognition needs to be further clarified by future researches. Additionally, although product types and novel attributes do not interact to have effects on product incongruity and further boost product attitude, ‘product type’ indeed plays a crucial role on boosting product incongruity and enhancing product attitude. Not only product type leads to positive effects on the products, but consumers are apt to give more positive evaluations to utilitarian product than hedonic product, regardless of what novel attributes the products have. In that case, it seems to be more profitable to choose utilitarian products if marketers want to launch novel merchandise. In spite of the fact that adding novel attributes leads to positive product attitude, novelty also leads to more product incongruity that may undermine consumers’ attitude toward the product. The result seems to suggest that marketers have to be extraordinarily cautious when manipulating product incongruity.

摘要 本研究從新奇追求動機探討遊客對旅遊產品的態度會被什麼因素所影響。許多學者提到，遊客對於新奇追求的差異，會影響他們選擇不同觀光活動及旅遊目的地的決策，因此旅遊行程有否提供遊客新奇的體驗（亦即新奇屬性）或是基於旅遊產品本身的新奇性，應能吸引不同新奇追求程度的遊客前往旅遊。然而以往關於新奇屬性的研究多針對實體產品，鮮少從服務性產品的面向做探討，文獻中對旅遊產品新奇性的描述亦甚少著墨，因此本研究藉由操弄新奇屬性和產品新奇性，從旅遊產品的角度觀察對於不同新奇追求程度的遊客之態度會產生什麼影響。 研究結果發現，旅遊行程加入新奇屬性或是產品新奇性較高的旅遊產品並不一定能讓遊客對有較好的印象。當面對無新奇屬性的旅遊行程或低新奇性產品（團體旅遊）時，低新奇追求的遊客相較於高新奇追求的遊客有更好的態度，但其同時對有新奇屬性的旅遊行程及高新奇性產品（自由行）也抱持同樣的好感；而面對有新奇屬性的旅遊行程或高新奇產品（自由行）時，高新奇追求的遊客則相對較有提升好感的趨勢。值得注意的是，當旅遊產品為高新奇性（自由行）並同時搭配具有新奇屬性的旅遊行程後，反而會使消費者發生資訊過載的情形進而提高學習成本，導致消費者對產品的評價混淆甚至產生負面態度。 因此，如果廠商想要在市場上推出新產品，以適度的新奇性做為產品設計的主軸是較為理想的選擇，例如自由行對於高、低新奇追求程度的消費者都具有一定的吸引力，或是團體旅遊搭配具有新奇屬性的旅遊行程亦是保險的組合方式。要注意的是，過多的新奇資訊同時也會增加消費者的學習成本，一旦造成消費者的資訊超載，反而會造成負面的效果。 / This research focuses on what factors based on novelty seeking will be influencing tourists’ attitude toward the tourism product. Many scholars have already mentioned that different degree of novelty seeking among tourists may influence their choices of different sightseeing activities and trip destination. Therefore, whether the travel programs provide novel experiences to the tourists(namely novel attributes) or any novelty of the product itself should be able to attract tourists with different degree of novelty seeking. However, researches on novel attributes in the past mostly put emphasis on substantial products and seldom discussed on service products. In addition, there is a lack of literature regarding product novelty as well. For these reasons, the purpose of this research is to observe the factors which influence attitudes of tourists with different degree of novelty seeking by means of manipulating novel attributes and product novelty. The result of this research shows that travel journey with novel attributes or just a tourism product with high degree of novelty don’t necessarily make better impressions on tourists. When facing travel journey with no novel attributes or just a product with low degree of novelty (package tour), tourists with low degree of novelty seeking show more favor towards the product than those with high degree of novelty seeking, but they as well have positive attitude when there is travel journey with novel attributes or just a product with high degree of novelty (semi-independent travel). On the other hand, the tourists with high degree of novelty seeking comparatively tend to show preference for the travel journey with novel attributes or just a product with high degree of novelty (semi-independent travel). Here what calls our attention is that, when the tourism product is with high degree of novelty (semi-independent travel) and is combined with the travel journey with novel attributes at the same time, it may cause information overload for consumers thus raise their learning cost instead. This even causes consumers to produce negative or confused attitude when evaluating the product. Hence, for the (tourism product) suppliers who want to release new products to the market, I suggest that product design should be emphasize on adding appropriate novelty. For example, semi-independent travel attracts consumers with both high and low degree of novelty seeking; tour package with novel attributes is also safe for tourists. What we should be aware of is that too much novel information increases consumer’s learning cost, and once it causes consumer’s information to overload, it may cause negative effect instead.