「未成年子女會面交往服務」乃是透過社工人員協助，在確保安全之前提下提供高衝突家庭親子會面。本研究旨探討家暴相對人進入未成年子女會面交往服務後，接受服務的經驗及改變內涵，並分析其中影響相對人改變之因素。本研究運用質性研究深度訪談法，採用半結構式訪談大綱，訪談了五位參與服務之家暴相對人及四位社工。運用主題分析法進行資料之分析，研究結果如下： 1.接受服務之經驗：相對人明確指出了會面服務的助益及社工協助的重要性，正向經驗的累積成為循環；負向經驗來自會面中的挫折，也看見相對人面對家暴指控及社工預設立場的掙扎與無奈。 2.家暴相對人的改變內涵：相對人自述的改變包含人際互動、復原力、自我成長及親子互動的提升；社工則觀察到親子關係提升、與同住方關係提昇、專業關係提昇、自我成長等改變內涵。子女和同住方也因會面而受益。 3.影響改變之因素：影響因素可分為兩大類：促進改變與阻礙改變。分析相對人訪談資料，促進因素為社工專業關係及維繫親情的動力；阻礙因素為聚焦於衝突及怨懟、父母雙方衝突及司法訴訟。社工則認為促進因素為社工專業關係、維繫親情的動力、相對人狀態的改變及支持資源；阻礙因素為過度聚焦於負面想法、同住方的阻礙、司法訴訟及自身侷限。 研究結果證實會面服務有助於相對人同理心及親子關係的促進且利於復原力的發展，形成正向循環。維繫親情的情感連結及身為父母的責任感是激發改變的基礎，社工的工作技巧運用在改變過程中佔有一定的影響力。過度聚焦於衝突及怨懟則阻礙改變動力的形成。最後，研究者依據本研究之結果提出實務與政策上之建議。 / The Supervised Visitation Program (SVP) provides parent-child meetings for high-conflict families with social workers’ help to ensure safety on the premises. This study addressed batterers’ experiences with SVP services and the changes they experienced because of the SVP services through an analysis of the factors that influenced those changes. In-depth qualitative interviews with five batterers and four social workers involved in SVP were conducted using a semi-structured interview schedule. This study analyzed the interview data in a thematic analysis. The research findings are summarized as follows. 1.Experiences receiving the SVP services. The batterers explicitly pointed out the helpfulness of the SVP services and the importance of the social workers’ assistance. Positive experiences were cyclically accumulated. The negative experiences were accumulated from the sense of frustration present during the meetings and their psychological struggles and helplessness related to the accusations of domestic violence and the perspectives and opinions of the social workers. 2.Changes experienced by the batterers: The batterers stated that the changes they experienced included improved interpersonal interactions, ability to recuperate, personal growth, and parent-child interactions. The changes observed by the social workers included the batterers’ personal growth and improvements in parent-child relationships, relationship with roommates, and professional relationships. The batterers’ children and roommates also benefited from the SVP. 3.Factors that influenced the changes: The influencing factors were classified as promotive factors or obstructive factors. The analysis of the batterer interview data found that the promotive factors included the social workers’ professionalism and motivational influences on maintaining family affections. The obstructive factors included overemphasis on conflicts and resentments, inter-parental conflicts, and judicial litigations. In the social workers’ opinions, the promotive factors included the social workers’ professionalism, their motivational influences on maintaining family affections, changes to the batterers’ states, and their supportive resources; the obstructive factors included excessive negativity, obstructions by roommates, judicial litigations, and the batterers’ personal limitations. The results found that SVP was beneficial for promoting the batterers’ sense of empathy, parent-child relationships, and for developing the ability to recuperate, thus creating a positive cycle. Family affections and a sense of parental responsibility were the basis of stimulating the batterers’ changes, and the social workers’ professional expertise exerted an influence on the process of the changes. In contrast, overemphasis on conflicts and resentments obstructed the formation of motivational influences for change. Suggestions for practice and policy are presented based on the study’s results.