本研究應用衝突理論及談判實務理論來研究何以組織內會有層出不窮的衝突，以及為何所推動的計畫會遭遇到阻礙。並根據分析的結果，提出突破現有僵局的方案。 本研究是以政大行政電腦化為個案研究的對象，訪談參與行政電腦化的當事人，體會當事人的觀點以及感受，理解行政電腦化的過程何以遭到抵制，而無法成功的推展。文中對於行政電腦化參與過程中當事人的感受，有詳細的描述，對於分析及處理衝突的模式，在本研究中採取了實際的應用。 / This research apply conflict theory and bargain theory to real case for explaining why there are endless conflict in any organization, and why your play go fail . According to this results, we can get some methods to get through jam. This research take Administration computerization process in National Chen-Chi University as researching case . We interview some ones who have participated this process ,and realize their feeling . Understand why this process is counteracted and can not be promoted successfully. In this article , we describe the feeling of participators in detail . We take real application of conflict analysis and resolution .