知識管理是近年國內外公、私部門甚為流行的管理方法，無論在學術與實務界，對於知識管理已有相當豐富之研究與實務經驗，包括知識管理的導入、實施策略、知識分享、知識創新、知識管理系統的設計等。惟在當前知識管理的文獻中，鮮少針對公部門知識利用現況與影響知識利用因素進行深入探究。本研究認為，知識管理的最終目的在於將知識付諸實現，始能產生知識的價值，而非僅是知識的累積。基此，本研究以公部門知識利用作為深入探討的焦點，藉由文獻分析法及檢視個案知識利用現況，歸納影響知識利用之因素，試圖建構公部門知識利用之模式。同時，經由對個案成員進行之深度訪談，深入瞭解個案成員對知識利用的認知及實際應用知識的行為。希冀藉由本研究發現公部門利用內、外部知識可能存在的問題，並提出具體建議供個案或其他公部門參考，俾使知識管理得以務實、有效且永續地發展。 本研究經文獻檢閱，將影響公部門知識利用之因素分從組織文化、組織成員、知識內涵及知識利用技術等四大面向探討，並輔以深度訪談與個案分析後，有以下發現： 一、影響公部門成員知識利用的因素：1.組織文化面向，包括開放性、同儕與主管影響、合作信任氛圍、管理者的授權；2.組織成員面向，包括知識接受者的態度、判斷能力、人際關係、任務性質、時間、習慣、知識提供者的可近性；3.知識面向，包括相對優勢、相容性、複雜性、可觀察性、可試驗性；4.技術面向，包括知識系統的易用性、相容性、輸出品質（儲存、更新及呈現的形式）、知識庫存量及整合性、知識社群的效能、工作者整理知識的技術。 二、知識利用的現況：整體而言，利用組織內部的知識是成員必備的認知、能力與習慣，且透過機關提供之知識利用管道大致能找到日常工作需要的知識。另外，對於與業務有關的外部知識亦趨重視，惟不同單位對外部知識之重視程度則有不同。 本研究最後按所歸納之四大面向，分述個案在知識利用上存在的問題，並提出具體改進建議。 / Recent years, knowledge management (KM) is a very popular way of management in the public or private organization domestically and internationally. Whether in the academic field or practical area, there are abundant research and experience, including introduction of KM, implementing strategy, sharing and innovation of knowledge, design of knowledge management system and so on. Currently, public sectors do not have enough research to find out what are the factors influencing the knowledge utilization. My study acknowledges the ultimate purpose of KM is to put knowledge into practice, and to create the true value of the knowledge, instead of merely accumulation of that. My study focuses on the utilization of KM by public sector through document analysis and case study, induces factors for knowledge utilization, and attempts to build a model of knowledge utilization in government organization. In the meantime, by thorough interview with individuals in the case, we can understand the members’ acknowledgement and practical behavior of knowledge utilization. I hope my study would find out problems while exploiting internal or external knowledge in public sector and provide concrete advice to individual in the case study and different government authorities for reference resources in order to develop a more practical, effective and continual knowledge management. Through reviewing document, this study discusses factors that influence the knowledge utilization from four areas: organization culture, organization members, knowledge contents and modern technology. Through the thorough interview and case study, my study discovers the following conclusions. 1.The factors influencing the knowledge utilization: (1) organization culture: including openness, the influence of coworkers and managers, atmosphere of cooperation and trust, and empowerment of managers; (2) organization members: including the members’ attitude of accepting knowledge, good judgment, interpersonal relationships, the nature of the mandate, time, habits, accessibility of knowledge providers; (3) knowledge contents: including relative advantage, compatibility, complexity, observability, and trial ability; (4) modern technology: including ease of use, compatibility, the output quality (storage, update and displaying forms), a rich stock of knowledge base and integration of the knowledge systems, the effectiveness of the knowledge community, workers’ techniques of organizing knowledge. 2. The current condition of using knowledge: generally speaking, every member of the organization requires having the ability and habit to utilize the internal knowledge. The members are capable to use the information provided by the organization and develop the necessary knowledge to find the appropriate approaches to accomplish their daily work. In addition, job related external knowledge will get more emphasis, except the different departments look at the importance of external knowledge differently. Finally, according to this study, problems can be identified in the knowledge utilization of the case from the above-mentioned four areas that I have summed up, and offer suggestions for improvement.