台灣的產業發展一向以製造業為主，但現在則普遍認為服務業才是我們未來應該努力的方向，但是如何在這個轉型的過程當中，利用我們原本的製造相關能力，來加值服務相關的產業，是一個重要的議題。 在開放式架構產業之中，許多新產品的開發，已經不能以過去傳統技術導向的思維進行。因此希望透過實務與理論上的結合，選定以華碩Eee PC以及HTC做為討論個案，進一步的探討「產品創新」之相關議題。 因此，本研究之主要研究問題為： 一、 身處開放性架構產業（Open System Industrial）的公司在進行「產品創新」時的相關內部條件為何？ 二、 開放性架構產業（Open System Industrial）中的產品如何進行「產品創新」活動？ 三、 開放性架構產業（Open System Industrial）中的「產品創新」與產業內「基石公司（Keystone Company）的關係」之影響。 四、 開放性架構產業（Open System Industrial）中，「產品創新」要如何提高競爭者之進入障礙，以避免競爭者快速跟進、抄襲及模仿。 本研究以Brown（2010）所提出的成功構想的三大準則：技術可行性、商業存續性、客戶需求性，以及本研究所提出之「與基石公司關係」構面，進行開放性架構產業之產品創新議題之探討。 透過理論以及實務的互相印證，本研究歸納出六點主要研究發現，分別為： 一、 Open System Industrial 的產品創新可以著重在以使用者為中心及如何提供客戶最佳的使用者經驗這一部份最容易成功。 二、 深厚的技術基礎是支撐產品創新的重要關鍵。 三、 建構一個組織，讓內部每個部門都有Design Thinking 的想法會是未來產品創新成功的關鍵。 四、 產品創新不應該只侷限於產品本身，而是應該延伸到整體的使用經驗及提供完整的解決方案，因此除產品本身之外可能包括服務、內容等相關的議題。 五、 在Open System Industrial的產業中要做產品創新，與Keystone Company 息息相關，務必尋求基石公司的支持，最底限要取得他們的諒解，如果能合作開發會是最佳狀況，任何違反基石公司利益的動作務必三思而後行。 六、 在新產品開發的過程當中如果有發現任何可以差異化的部份，務必立刻申請專利保護，如果沒有辦法申請專利，最底限度要與技術提供者盡量爭取時間差，創造最大的時間價值。 / In the past, the development of Taiwan industry was emphasized on the Manufacturing. In recent years, it’s generally agreed that the Services is the new way of the Taiwan industry. In the industrial restructuring process, using the manufacturing ability to value-adding the related industries is the important issue. In the open system industry, we cannot use the Technology-oriented method to arrange the new product development issues. In order to discuss the “Product Innovation” issue, the study chooses two successful product innovation cases. By discussing the cases of ASUS Eee PC and HTC, we expect to find out answers of the following questions: 1. What are the internal conditions of the firm to carry out the product innovation when the firm belongs to the open system industry? 2. How does the open system industrial firm’s product carrying out the product innovation issue? 3. How does the Keystone Company affect the open system industrial firm’s product innovation issue? 4. How to create the entry barriers to prevent the plagiarism of competitors when the firm belongs to the open system industry? The study adhering to the three criteria for successful ideas (Brown, 2010), which are Feasibility, Viability and Desirability. The criteria are critical to the Design Thinking. Besides, the study proposed the fourth dimension of the criteria for successful ideas, and it’s “The Relationship with the Keystone Company.” Six main contributions: 1. The product innovation in the open system industry should focus on providing the best User Experience. 2. The strong technology ability is the key point of the product innovation. 3. To build a Design Thinking organization is the key point of the future product innovation. 4. The product innovation shouldn’t limit to the product itself, and it should extend to the overall User Experience and Total Solution. So the product innovation should include the product, service and other contents. 5. The Keystone Company plays a pivotal role in the product innovation issue. The firm of the open system industry should acquire the supporting from the Keystone Company. It’s best to cooperate with the Keystone Company. 6. If there’s any chance to make differentiation, the firm should apply for patent protection immediately. If the firm cannot apply for patent protection, the firm should strive for the time difference to maximize time value.